Location: Jeddah
Grade: S1
Purpose of the Job
To achieve revenue growth through the development of new business and
maintaining existing customers in line with Aramex commercial strategies
Job Responsibilities
* Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins
* Ensure healthy cash flow by supporting credit collection activities
* Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities
* Act as the customers' main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues
* Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage
* Support the Channel Manager in customer sales forecasting and setting sales objectives, in support of the overall channel objectives.
* Drive the tender process within the vertical, working closely with the tenders' team
* Responsible for account planning, development, implementation of vertical-specific activities & programs.
* Assist in the completion of RFPs for the purpose of obtaining new projects.
* Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
* Track and analyze existing accounts' performance to support the development of new solutions for the customers and to create new account plans to achieve and exceed targets
* Contribute to the development of new solutions based on customer needs, market dynamics, and best practices, and ensure proper implementation in coordination with all stakeholders
* Perform all aspects of the sales process and input & update all customer information utilizing CRM
* Constantly build market & customer intelligence in the respective sector through proactive research about best practices within the industry and competitors
Job Requirements
* Bachelor's degree in business or any other related field
* Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook)
* At least 2 - 3 years sales experience, preferably in transport or express shipping
SKILLS and COMPETENCIES
* Proven track record of attaining organizational and personal objectives - Results Oriented
* Strong Business Acumen and Industry Knowledge and the ability to implement them to achieve long term objectives
* Strong W ork ethic and Customer-Centric mindset
* Proven track record in improvements in forecasting, account planning, and analytical skills
* Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization - Results Oriented
* Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas ( Cross-Functional Relationship Management )
* Strong Negotiation Skills , incorporating various strategies and desired outcomes
* Ability to influence all customers (both internal and external) on issues that impact the business
* Proficiency in the usage Microsoft office and other tools, to deliver key accountabilities
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