Technical Support Engineer

Siemens strongly believes in the value of a Digital Portfolio, hence Smart
Infrastructure combines Digital Power Distribution and Digital Building
Infrastructure technologies. Our Digital Portfolio will enable our customers
to enjoy occupant's intuitive buildings which are comfortable, safe, secure
and energy efficient.
Smart infrastructure from Siemens intelligently connects energy systems,
buildings and industries to adapt and evolve the way we live and work. We work
together with customers and partners to build an ecosystem that intuitively
responds to the needs of people and helps customers to better use resources.
It helps our customers to thrive, communities to progress and supports
sustainable development.
Join our Smart Infrastructure Electrification and Automation department as the
technical support specialist for protection and Automation and help us re-
imagine the world by finding solutions and making the world a smarter place
for tomorrow.
Your Role - International, Challenging And Future-Oriented!
As a Technical Support Specialist of protection and automation, you should
possess a combination of business and technical skills to help support Siemens
Energy Automation Business transformation and growth. The supporting spirit
expected in such role is the essential driving leaver for successful customer
satisfaction which will reflect on the business growth.
Customer Support (Technical support)
* Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
* Logging queries, making tickets as per SIEMENS supporting tools and systems.
* Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
* Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
* Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
* Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
* Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
* Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
What will you need to succeed?
* A college or university graduate in Electrical/Electronic Engineering with connection to Power System Protection & Control.
* Interest in pursuing career in Energy Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
* Minimum ‎5-‎7 years of experience in field of protection and automation.
* High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI ‎4/‎5, SICAM, IEC61850 Configurator.
* Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
* Thrives in customer engagement and proactively pursues new clients.
* Growth mindset, with a passion for learning
* Collaborative with an ability to cultivate relationships and networks
* Agile, technically passionate for creating solutions
* Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
* Strong problem solving and analytical skills with high attention to details
* Excellent written and verbal communications skills
* Ability to adapt to change, take initiative, be resourceful and dependable
* High flexibility and availability for travelling and customer visits around the kingdom.
* Must be able to work independently and in a confidential and ethical manner

What else do you need to know?
As a world leader in developing and producing the most advanced engineering
technologies, we improve lives and further human achievements worldwide, while
also protecting the climate - all thanks to our employees. Working with us,
you have the foundation to develop personally and professionally. We give you
the chance to do something significant, that benefits society and human
progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having
different types of talent and experiences makes us more ambitious and better
prepared to respond successfully to the demands of the Society. Therefore, we
value the candidates that reflect the Diversity that we enjoy in our Company.
Please find more information at www.siemens.com
At Siemens we are always challenging ourselves to build a better future. We
need the most innovative and diverse Digital Minds to develop tomorrow's
reality. Find out more about the Digital world of Siemens here:
www.siemens.com/careers/digitalminds
We are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection
process.