Collection and Recovery

؜ - ؜جدة ؜ -

تفاصيل الوظيفة

Job Description


Role Purpose
* To ensure the collection of all pending premiums (addition/ deletions) by following the organizational policies, collection processes, and credit control guidelines.


Key Accountabilities
‎1-Collection Operations
* Review debtor report to arrange communication with clients.
* Address client's email replies with follow up call
* Reach RM for alternative Contact Information in case client is not answering the calls
* Obtain Commitment to pay (CTP) date and save it in Collect Smart
* Escalate all hardship cases to line manager for support.
‎2-Internal Operations
* Ensure the payment allocated correctly.
* Coordinate with credit control team for flagging
* Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
* Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
‎3-Compliance
* Ensure compliance with credit control policy.
* Follow Bupa Values, policies and procedures.
* Abide by rules of engagement with brokers / clients as per the agreed protocol.


Skills



  • Good command of the English, Arabic language.

  • Good MS Office tools.

  • Strong academic results.

  • Experience in customer service or finance is desirable.

  • Good communication skills


Education


management or related field

ملخص الوظيفة

  • المُعلن : Bupa Arabia
  • تاريخ الإعلان : 28/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : جدة
  • الراتب : -
  • الهاتف : -

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