Role Purpose
* To ensure the collection of all pending premiums (addition/ deletions) by following the organizational policies, collection processes, and credit control guidelines.
Key Accountabilities
1-Collection Operations
* Review debtor report to arrange communication with clients.
* Address client's email replies with follow up call
* Reach RM for alternative Contact Information in case client is not answering the calls
* Obtain Commitment to pay (CTP) date and save it in Collect Smart
* Escalate all hardship cases to line manager for support.
2-Internal Operations
* Ensure the payment allocated correctly.
* Coordinate with credit control team for flagging
* Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
* Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
3-Compliance
* Ensure compliance with credit control policy.
* Follow Bupa Values, policies and procedures.
* Abide by rules of engagement with brokers / clients as per the agreed protocol.
management or related field
#### **Job Description** Role Purpose: To ensure the collection of all pending premiums (addition/ deletions) by following the organizational policies, collection processes, and credit control guidelines. Key Accountabilities: 1- Collection Operations; * Review debtor report to arrange communi…
#### **Job Description** **ROLE PURPOSE:** To ensure the collection of all pending premiums (addition/ deletions) by following the organizational policies, collection processes, and credit control guidelines. **KEY ACCOUNTABILITIES:** 1 - Collection Operations: * Review debtor report to arrang…
#### **Job Description** **ROLE PURPOSE:** To ensure achievement of monthly collection target of the team while minimizing the risk exposure threshold of the assigned book and understand the clients ' finance requirement and to resolve complex collection obstacles. **KEY ACCOUNTABILITIES** **1 -…
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