ROLE PURPOSE:
To ensure achievement of monthly collection target of the team while
minimizing the risk exposure threshold of the assigned book and understand the
clients ' finance requirement and to resolve complex collection obstacles.
KEY ACCOUNTABILITIES
1 - Monitor Debtor & collection Reports:
* Review debtor report to arrange communication with clients for past dues and forthcoming instalments
* Lead the weekly debtors meeting with collection team to ensure collection targets are met.
* Follow up on the warnings issued to clients and ensure collection.
* Liaise with credit control about monthly collection forecasts.
2 - Collect Smart & Enhancements:
* Ensure that the collection team are updating all activities made by collection team under each account in Collect Smart with accurate and correct feedback following the policies and procedures.
* Promote digitalization of projects and more automations to replace manual process and enhance efficiency.
3 - People Management:
* Manage the collection and lead chaser team
* Ensure set objectives are followed and measured semi annually
* Support with head count phasing as per AOP
* Conduct interviews and ensure hiring is within Bupa Arabia values and talent requirement.
* Coach and mentor as necessary to ensure team are performing as per the set objectives and targets.
* Provide ongoing training and coaching for current new joiners.
* To ensure the team achieved their set collection targets.
4 - Compliance:
* Ensure compliance with credit control policy.
* Follow Bupa Values, policies, and procedures.
* Abide by rules of engagement with brokers / clients as per the agreed protocol.
Finance or related field
#### **Job Description** **ROLE PURPOSE:** To ensure the collection of all pending premiums (addition/ deletions) by following the organizational policies, collection processes, and credit control guidelines. **KEY ACCOUNTABILITIES:** 1 - Collection Operations: * Review debtor report to arrang…
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