People Operations Officer

People Operations Officer
Position Purpose
To a) provide HR support, b) implement training activities at the hotel, and
c) assist hotel management in providing a great place to work which is safe,
fun, motivational and complies with labour laws and company & brand values.
Duties & Key Responsibilities
* Manage the HR administration process, covering the whole TM life cycle from recruiting to exit
* Keep team member files complete and up-to-date, and ensure administrative HR compliance with company policies, labour laws and any other legal regulations relevant to the hotel
* As instructed by the People Operations Manager, coordinate and administer the performance feedback and talent management process in the hotel
* As instructed by the People Operations Manager, ensure a great on-boarding experience for new Team Members on all levels and in all departments, in close co-ordination with department managers
* As instructed by the People Operations Manager, work closely with Department Managers on the development and training of talent on property, by proposing and establishing a robust training and development offering for all levels and all departments
* Support talent retention by monitoring the execution of departmental team action plans which result from regular one-to-one conversations between Department Managers and individual TMs (e. g. VIP Talks)
* Administer QA relevant trainings on property to ensure QA compliance, facilitate new hire orientations (NHOs) and other mandatory brand-specific trainings
* Assist Chief Host and hotel management in driving engagement & trust
* Bring company campaigns such as Travel with Purpose, Thrive at Hilton, Catch Me at My Best etc. to the attention of Chief Host and Department Managers and engage the hotel
* Perform other HR administration-related responsibilities as assigned or required
What are we looking for?
A People Operations Officer serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Previous experience as a People Operations Officer or equivalent role
* Positive attitude
* Good communication and people skills
* Committed to delivering a high level of customer service, both internally and externally
* Excellent grooming standards
* Flexibility to respond to a range of different work situations
* Ability to work under pressure
* Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* CIPD qualified or working towards qualification, or equivalent
* Knowledge of hospitality
* Good knowledge of employment law and employee relations
* IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!