Job Number:
575261
Work type:
Permanent - Full Time
Location:
Kuwait
Categories:
Mid-Senior Level
Role Profile:
Accountable for a team of Business Analysts and work with them to complete the
end-to-end process mapping across pillars.
The below Key Performance Areas include but are not limited to:
* Accountable for documentation of Business Process Maps as well as establishment and maintenance of the Business Process Catalogues in individual Portfolio
* Accountable for a team of Business Analysts and works with them to complete the end to end process mapping across pillars
* Accountable to workshop process maps ("as is" and "to be") with SMEs, BPOs, Product Directors and other stakeholders to ensure full and complete surfacing gaps or other issues
* Responsible to work with SMEs, Change and Training Leads to ensure that relevant materials correctly represent the processes
* Responsible to demonstrate process maps and catalogues with Business users through training and other forums
* Responsible to provide inputs and quality checks to the UAT plans to ensure they replicate the agreed processes
* Responsible to support in Design workshops with "as is" processes to ensure no gaps including cross Pillar or Portfolio
* Responsible to surface Business Requirements throughout the Design process and add on to Backlog as applicable
* Participate in Backlog reviews to prioritise requirements relevant to key business processes
* Responsible for identifying Lessons Learnt from UAT testing Phase to be rolled into actionable change
* Accountable for capture of BRDs.
Knowledge:
Ideally from a Retail background, with a broad and deep knowledge of Retail
processes
Experience:
* Experience of defining, documenting and capturing Process Catalogues using a proven and robust methodology
* Experience in requirements gathering, documenting and prioritization
* Currently at a supervisory level in a Business process, IT Business Partnering or Solutions Architecture discipline, could also come from a commercial background.
Skills:
* A strong communicator, able to influence and challenge in a constructive way
* Able to communicate in a way that builds trust and confidence amongst peers and senior stakeholders
* Demonstrable Presentation Skills
* Demonstrable ability and experience of working in a matrix structure, upwards, across and downwards
* Demonstrates both a structured and detailed approach
* Able to draw out and capture clear business requirements and functional processes thru skilled and detailed interrogation and investigation
* A customer first approach, confident and experienced in interacting in a multi-functional / multi discipline environment
Advertised: 03 Jan 2023 Arab Standard Time
Applications close: 02 Feb 2023 Arab Standard Time
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