Sales Operations Specialist - Kuwait

About the role
We are recruiting for a Sales Operations Specialist based in Kuwait. As a key
member of the Regional Management team, manage the Sales Operations function
for the assigned region including the Group Sales function and a team of Sales
Operations Co-ordinators based remotely throughout the region, ensuring
effective Backoffice support to the sales teams, service to the trade partners
and the achievement of Group sales revenue targets. Despite the
regional/language/commercial differences ensure the team are working to a set
of consistent and efficient processes that enable to deliver five star service
for internal/external customers, thereby improving the efficiency of QR
revenue generating teams and exceeding revenue targets. Oversees the onging
collaborative relationships between the Sales Operations function with all
teams in the region and providing proactive solutions to any issues that
arise.
Key Accountabilities
* Develop Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR's global sales/sales operations principles.
* Responsible for driving and implementing the sales operations strategy for the assigned region, in collaboration with regional management team. Responsible for the delivery of region's Group Sales revenue target.
* Manage the Sales Operations Function with responsibility for (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration for the assigned region.
* Develops and manages sales operations performance reports while ensuring timely communication to the stakeholders.
* Ensures that policies and processes facilitate the overall department's productivity and are aligned with other Qatar Airways policies.
* Recommends and leads continuous improvement initiatives in sales processes with a focus on customer value through customer feedback both external and internal.
* Provide the direction and external insight to ensure the continuous development of the performance metrics to drive data driven decision-making that will be used consistently within the assigned region.
* Responsible for proactively solving issues raised by the team, without guidance from managers.
* Establish the teams objectives and priorities to align with and support business objectives.
* Regularly evaluate the teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
* Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
* Train and develop other employees, to ensure succession planning is in place.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to
your potential and the impact you can make. You'll find infinite opportunities
to grow and work on the biggest, most rewarding challenges that will build
your skills and experience. You have the chance to be a part of our future,
and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what's never been done before.
Together, everything is possible
Qualifications
To be successful in this role you will need.
* Bachelor's Degree or Equivalent with Minimum ‎4 years of job-related experience
* Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
* Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
* Flexible and ability to work independently without guidance
* Strong problem-solving capability, efficiency oriented mindset and continuous improvement mindset.
* Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
* Fluent in English, secondary European language desirable.
* PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
* Excellent relationship building and communication skills.
* Good knowledge of commercial contracts and finance related processes (invoice flow, ERP, payment processes).
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across ‎12
different businesses coming together as one. We've grown fast, broken records
and set trends that others follow. We don't slow down by the fear of failure.
Instead, we dare to achieve what's never been done before. So whether you're
creating a unique experience for our customers or innovating behind the
scenes, every person contributes to our proud story. A story of spectacular
growth and determination. Now is the time to bring your best ideas and passion
to a place where your ambition will know no boundaries, and be part of a truly
global community.