Role Summary
The QNB 1st Customer Service Executive will be primarily responsible to
support the Customer Relationship Executives / Managers in managing and
servicing QNB Kuwait account holders, including the timely provision of
excellent banking services and ensuring all transactions instructed by the
customer are completed in timely, manner handling day to day queries from
customer professionally and handling customer in the branch premises.Role
Description
You will,
Ensure complete support to their respective Customer Relationship Managers and
Executives in handling customer day to day queries, complaint handling and
timely complaint resolution; enhance customer satisfaction through seamless
service delivering to maximize customer profitability and customer
acquisition. Complete the mandatory customer annual reviews
Ensure high standards of customer service and proactive contact with customers
visiting the branch answering their queries and providing information about
the various products and services offered by QNB.
Must follow up on every issue and ensure complete satisfaction and maximum
utilization of the product or services sold to customers.
Provide “service excellence” for QNB First/HNW/Private customers ensuring at
the same time a complete sense of confidentiality and honesty with all related
issues to the QNB First/HNW/Private customers.
Enhance the Group’s image through pro-active customer-driven servicing of
their needs in support of the goal of exceeding customer expectations.
Acceptance of working in shifts that are either morning plus evening or
together within the approved timing as per the banks policies
Fully manage the implementation of customer products, services and
applications based on the efficiencies and turnaround times as per QNB’s
published service quality.
Assist customers in filling all required QNB documents such as various forms
and applications as requested such as opening an account; applying for an ATM,
credit cards and checkbook; standing order instructions etc.
Maintain QNB First/HNW/Private customer’s personal information data and
enquiry list under-control using tracking system(s).
Identify related areas for professional development of self and act to enhance
professional development.
Adhere to standards of confidentiality to safeguard commercially sensitive
information.
Qualifications
Bachelor’s degree in Business Management or relevant
A minimum of 2 years experience related to handling priority customer
relationships in a major banking institution.
Awareness of high net worth customer relationship practices and regulations.
Good knowledge and experience in handling customers’ portfolio
Good banking knowledge of liabilities and assets products and their
implementation
Qatar National Bank (QNB) Kuwait City, Kuwait Posted 3 hours ago In-Office Permanent Competitive QNB 1st Customer Service Executive **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East…
Business Unit: QNB - Kuwait Division: International Banking Department: International Banking Country: Kuwait Closing Date: 31-Dec-2023 About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and A…
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