Cloud Operations Engineer

Our Client
A Leading Telco/ Digital Solution Provider in the MENA region based in Kuwait.

Your responsibilities
* Provision applications/services, as well as customer services on the core infrastructure
* Respond to customer calls and address their requests for service troubleshooting or re-configuration within the parameters of their subscribed service and SLA
* Implement server/network builds/installs and application installs/upgrades, as well as applying software patches to any component within the digital services software
* Maintain system/network documentation, operational logs, and all manuals of processes and procedures used throughout normal operations
* Continuously develop knowledge and skills in digital services operation in cloud environments, particularly with regard to our own architecture and digital platforms
* Participate in a 24x7 call-out rotation should a requirement develop if business need is required
* Support multiple systems/applications of medium to highly complex (complexity defined by size, the technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
* Work within a team of like-minded professionals to plan, deploy, and maintain critical business applications
* Design and implement appropriate environments for those applications, engineer suitable release management procedures and provide production support.
* Develop enhanced production monitoring and additional capability
* Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability
* L2/L3 customer contact for incident resolution and request fulfillment
* Reproduce issues and finding root causes
* Drives the issues along the ticket workflow until resolution and closure with vendor and customer
* Continuously assess improvement potential for process, methods and products
* Co-ordinate with the field team to support any backend issues in the applications if required

Your Qualifications
* ‎6 to ‎7 years of overall experience in Digital Services Operations, Maintenance and Support with a preference in VSaaS, RPM, Smart Energy ,Smart Logistics ,etc
* Previous hands-on experience at least ‎3 years of the total experience with operation and support of digital services hosted in a cloud environment
* Hands-on experience in Linux / Windows Administration is a plus
* Hands-on experience in Storage/Backup solutions is a plus
* Hands-on experience in Network /Security Devices is a plus
* Ability to use a wide variety of open-source technologies and cloud services
* Knowledge of best practices and IT operations in an always-up, always-available service
* Strong experience with private Cloud technologies (Hyper-V, VMware, etc.)
* Experience in supporting containerized workloads docker, EKS, Kubernetes

Halian Group
With over ‎20 years of experience, we have come to understand that innovation
is the only way to provide agile, practical solutions that transform
businesses and careers.
Our resourcing and smart services help you to realize tomorrow's potential.
Discover the amazing things possible when you bring the right people and the
right technologies together.