Job ID: REF335O
Date posted: 01/08/2022
Company description
The IKEA vision is to create a better everyday life for the many people. We do
this by offering a wide range of well-designed, functional home furnishing
products at affordable prices . We are part of IKEA Al-Homaizi Limited,
operating in three countries - Kuwait, Jordan, and Morocco.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion
& Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that
believes in People !
Job description
A day in your life with us:
* Contribute to the creation of the country business plan.
* Support the development of an omnichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
* Align and optimise relevant working methods to secure the required co-worker competence to support the shopping experience.
* Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
* Ensure that "ways to shop" are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
* Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
* Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
* Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
* Achieve and follow up on all Customer Experience KPI's.
* Share best practices and benchmark operational excellence to enhance the positive shopping experience.
* Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organisation can then act upon them.
Qualification
* Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
* Experienced in creating and implementing mid-term plans, setting budgets and following up goals.
* Proven experience of being a valuable contributor to customer satisfaction and business unit results.
* Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
* Self-confident and assertive with the ability to influence through the use of customer insights.
* Experienced in problem-solving and conflict-management.
* Proven record/experience of developing people and organisations.
* Strong organisational skills and an ability to prioritise.
* Ability to communicate confidently and clearly in the local language(s) and English.
* Good analytical skills.
More Information
A few more details for you
This position is full-time and is located in Kuwait. Some travel may be
required.
Please send your CV in English and tell us why you would be a good fit for
this role.
**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan,…
**Company description** Come help us **create a better everyday life for the many people -** _That 's the IKEA vision._ We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity,…
**Company description** Come help us create a better everyday life for the many people. That 's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity, cost-c…
**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan,…
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**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan,…
**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan,…
**Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan,…
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