HRS Manager - People - Kuwait

Job no: MRF12538
Location: Kuwait
Kuwait Head Office
Human Resources
From strategic guidance to supporting the day-to-day needs of managers and
employees, the Human Resources Division drives best practice across the
Alshaya business. HR is segmented across generalist and specialist functions
including HR services, recruitment and talent management. These are just some
of the teams that support over ‎120 nationalities working across multiple
brands and geographies. Our continued growth and expansion can only be
achieved by recruiting, training and nurturing the best global talent. That 's
what we do.
Role Profile:
To effectively manage the Personnel, Licensing, Administration & Purchasing
and Government Relations functions in accordance with Company Policies,
Procedures and the LOE whilst taking into consideration any impact due to
local Labour Law. Where required; facilitate the successful operation of the
Talent & Development and Talent Acquisition & Mobility functions. Champion
Customer Service within one's own area of responsibility.
The below Key Performance Areas include but are not limited to:
Develop and implement time and cost effective processes to achieve
objectives.
* Ensure all HR processes are implemented effectively in relation to the Personnel, Payroll, Administration and Government Relations functions.
* Proactively contribute to developments that improve the service provided by all relevant areas of responsibility.
* Understand the benefits provided from the use of internal software and ensure it is utilised to its full effect.
* Pro-actively manage workload, using tracking documents and report to Line Manager.
* Deliver SLA's and track performance against them.
* Identify KPI's and hold team accountable.
* Provide progress reports on SLA's and KPI's to Line Management on a monthly basis or upon request.
Establish a competent team capable of meeting customer needs.
* Constantly monitor the development of the team and ensure a workable succession plan is in place for all key positions.
* Seek feedback from customers and use this to monitor and improve the capability of the team.
* Use effective performance management to manage progression and performance issues in the team.
Maintain accurate records and create effective feedback channels with
internal and external parties with an aim to improving customer service
levels.
* Ensure all records meet audit requirements and take action where audit shortfalls are identified.
* Analyse the information received through the customer help desk or directly from customers and take action to address any areas of weakness.
* Ensure GOSI records meet Government needs.
* Ensure the Payroll Department achieve/deliver monthly tasks/targets accurately and on time.
* Oversee the purchasing side of Admin to ensure all duties are carried out in line with Company Policies and Procedures.
Develop internal and external relationships to benefit the Business.
* Establish a strong rapport with all internal customers.
* Identify key relationships within all ministries that will benefit the Business and actively take steps to nurture them.
Develop processes and practices to suit home and local Country practices.
* Provide advice to customers on the best application of local Labour Laws.
* Be proactive in ensuring local Labour Laws are not breached and, where notices are received from ministries, take action to limit any Company liability.
* When deemed as necessary, and in agreement with the Regional People Director, take action on a local basis to protect the monies and assets of the Company.
Where applicable, facilitate the successful operation of the Talent
Acquisition & Mobility and Talent & Development functions within the Market.
* Work closely with the Talent Acquisition & Mobility and Talent & Development teams to ensure the Market teams are delivering to the required standards.
* Provide feedback to the above on specific Market requirements.
* Provide performance management and coaching for the teams.
Knowledge:
* Good working knowledge of local Labour Laws.
Experience:
* Previous experience of working with the local ministries.
* Four to five years experience in a similar role.
Skills:
* Process driven.
* High attention to detail.
* Customer focused.
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established
in Kuwait in ‎1890. With a consistent record of growth and innovation, Alshaya
Group is one of the world 's leading brand franchise operators, offering
customers an unparalleled choice of well-loved international brands,
including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle
Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C,
Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe,
with thousands of stores, cafes, restaurants and leisure destinations, as well
as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty,
Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group
colleagues are united by a commitment to delivering great customer service and
brand experiences.

Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio
reflects the choices and lifestyle of its customers. From flagship stores and
restaurants in prestige malls, to local coffee shops, drive-thrus and online,
Alshaya Group brings customers the brands they love in the places they want to
be.
Advertised: ‎12 Sep ‎2023 Arab Standard Time
Application close: ‎11 Nov ‎2023 Arab Standard Time