Coordinator, Reservation Operation

About us

On the wave of the oil boom of the 1940s, a national carrier was born in ‎1954.
Initially, Kuwait Airways Company served a limited network of Basra, Abadan,
Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier
was facing economic hardship, and the government of Kuwait took a ‎50% interest
in the airline, subsequently doubling the company's capital. Having entered
the rough and tumble world of aviation, the government finally took ‎100% share
in Kuwait Airways.

Kuwait Airways entered the jet age in ‎1962 by leasing a Comet ‎4-C, the world's
first jet-engined airliner. In the 1960s, the national carrier rapidly
expanded its route map, and scheduled services to London began three times a
week. To keep pace with fast-moving aviation requirements, three Boeing 707s
were delivered in ‎1968. Ten years later, Kuwait Airways had an all Boeing ‎707
fleet of eight aircraft.

In ‎1978, Kuwait Airways entered the wide-body age by taking delivery of its
first two B747-200s, adding a third the following year. This expansion
permitted Kuwait Airways to extend its network to New York to the west and
Manila to the east.

Modernization of the fleet continued, and four B727-200s were delivered in
‎1980-‎1981. Two years later, eight Airbus A310s and A300-600s were delivered,
and in ‎1986 three Boeing ‎767-200ER aircraft joined the wide-body fleet.

Following the destruction of its premises and ‎15 of its aircraft during the
Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company
was restored after the Liberation of Kuwait, and a basic strategy was
constituted to expand its operations around the world. After the Liberation of
Kuwait until ‎1998, the Kuwaiti Airways fleet consisted of ‎17 aircraft.

In ‎2016, the airline was formally registered as a private company and its
Corporate identity was rebranded to reflect its modernization and
transformation. Focused on customer centricity and efficiency the airline
initiated restructure programs on its organization, operations, and services
to meet and exceed its stakeholders expectations. In ‎2022, the airline
established a transformative program that envelops four main pillars across
the domains of Environment Social and Governance (ESG), Performance, Customer
Experience and Growth.

Today, with a diverse workforce of around ‎7,000 employees distributed
globally, Kuwait Airways operates one of the youngest fleet in the region,
owning ‎32 aircraft and operating to more than ‎60 direct flight destinations
from its single airline hub in Terminal ‎4, located at Kuwait International
Airport. Plus an additional ‎82 destinations through its partnership with other
airlines. The airline will further expand its network when it takes delivery
of other narrow bodied aircraft including seven wide bodied A330-900neo and
two A350-‎900.

Job Description

"Kuwait Airways is activity recruiting for the position of COORDINATOR,
RESERVATION OPERATIONS , in this role your responsibilities will include but
not limited to: "

Tasks and Duties :
*
Deal with schedule disrupted. Coordinates closely with IOCC and DCs to
minimize consequence on disruption passenger and to reduce costs involved.
* Monitors and follows up time limit for purchase of tickets by customers actioned by subordinates. Includes ensuring that passengers are contacted for immediate ticket collection before extending or changing time limits as well as ensuring all concerned section staff have been notified of special handling requirements.
* Monitors and follows up bookings made by other airlines. Includes ensuring that necessary steps are being taken to reconfirm space for passengers or other proper actions to be followed in case of cancellation.
* Ensures and/or participates in liaising with space controllers from time to time regarding fluctuations in loads due to cancelation and other actions. Advises them of critical flights for appropriate planning and controlling action.
* Ensures and/or participates in liaising with group desk in obtaining names of passengers in group PNR's and obtaining other information required as per reservations procedures.

**

Requirements**
* Completion of Secondary (‎12 years) education.
* ‎6 years ' experience in airline reservation, ticketing or sales, including ‎2 years' as Senior, Officer Sales.
* Excellent knowledge of English.

I'm interested

Closing Date
‎16/‎07/‎2023*
Industry
Airline - Aviation
Work Experience
*‎5+ years *
City
*Kuwait *
Province
*Kuwait *
Country
*Kuwait *
Postal Code
*‎40001