Superintendent Reservation Operation

About us

On the wave of the oil boom of the 1940s, a national carrier was born in ‎1954.
Initially, Kuwait Airways Company served a limited network of Basra, Abadan,
Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier
was facing economic hardship, and the government of Kuwait took a ‎50% interest
in the airline, subsequently doubling the company's capital. Having entered
the rough and tumble world of aviation, the government finally took ‎100% share
in Kuwait Airways.

Kuwait Airways entered the jet age in ‎1962 by leasing a Comet ‎4-C, the world's
first jet-engined airliner. In the 1960s, the national carrier rapidly
expanded its route map, and scheduled services to London began three times a
week. To keep pace with fast-moving aviation requirements, three Boeing 707s
were delivered in ‎1968. Ten years later, Kuwait Airways had an all Boeing ‎707
fleet of eight aircraft.

In ‎1978, Kuwait Airways entered the wide-body age by taking delivery of its
first two B747-200s, adding a third the following year. This expansion
permitted Kuwait Airways to extend its network to New York to the west and
Manila to the east.

Modernization of the fleet continued, and four B727-200s were delivered in
‎1980-‎1981. Two years later, eight Airbus A310s and A300-600s were delivered,
and in ‎1986 three Boeing ‎767-200ER aircraft joined the wide-body fleet.

Following the destruction of its premises and ‎15 of its aircraft during the
Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company
was restored after the Liberation of Kuwait, and a basic strategy was
constituted to expand its operations around the world. After the Liberation of
Kuwait until ‎1998, the Kuwaiti Airways fleet consisted of ‎17 aircraft.

In ‎2016, the airline was formally registered as a private company and its
Corporate identity was rebranded to reflect its modernization and
transformation. Focused on customer centricity and efficiency the airline
initiated restructure programs on its organization, operations, and services
to meet and exceed its stakeholders expectations. In ‎2022, the airline
established a transformative program that envelops four main pillars across
the domains of Environment Social and Governance (ESG), Performance, Customer
Experience and Growth.

Today, with a diverse workforce of around ‎7,000 employees distributed
globally, Kuwait Airways operates one of the youngest fleet in the region,
owning ‎32 aircraft and operating to more than ‎60 direct flight destinations
from its single airline hub in Terminal ‎4, located at Kuwait International
Airport. Plus an additional ‎82 destinations through its partnership with other
airlines. The airline will further expand its network when it takes delivery
of other narrow bodied aircraft including seven wide bodied A330-900neo and
two A350-‎900.

Job Description

"Kuwait Airways is activity recruiting for the position of Superintendent
Reservation Operation , in this role your responsibilities will include but
not limited to: "

Tasks and Duties :
* Studies and coordinates the operation of the Queue System to ensure efficient reject, group and waitlist message queue review and handling. Monitors subordinate decisions regarding various reservation confirmations or schedules for group booking payment and reconfirmation deadlines, and establishes extensions to such schedules as appropriate. Makes final decisions regarding important booking acceptance or rejection.
* Ensures the reviewing of general message queue and assigns subordinates to handle and action messages as appropriate. Includes requests from KAC outstations, travel agents and other carriers for special handling of passengers or special services required.
* Monitors and coordinates the control of seat space sales by Unit Supervisors. Includes daily review of flight positions within assigned sector to prepare overall status report to Supervisor. Participates with own subsection in preparing major recommendations to raise or lower flight profiles, close sales on various sectors or change class configurations as appropriate. Otherwise decides such changes if within established parameters and level of authority.
* Initiates Reservation Operations policies and automated system development plans and coordinates the preparation of recommendations with other Sections and Units. Coordinates the development of proposed policies and procedures designed to enhance section or user efficiency. Studies planned developments in liaison with the Reservation Systems Development Section before initiating any automated change recommendations. Monitors system performance tests before recommending implementation, ensuring that various subsystems jointly utilized are not adversely affected by any one system change. Reviews feedback and monitors the performance of any introduced changes to the system for further development as required. Participates in the enhancement of the Section by creating a new entry or ameliorating the current entry.
* Travels to various outstations, regional stations, KAC authorized travel agencies, other airlines or IATA conferences to evaluate the reservation system and its operation. Explores new generations of system and recommends to management areas for systems/software improvement and development. Audits reservation functions on site to locate any problem areas or raise issues identified previously as needing attention. Ensures that the latest procedures are adhered to by operating personnel. Reviews reservation manuals and instructions to ensure that they are up to date. Makes specific recommendations as appropriate, e.g. "NO-SHOW" handling methods or increased staff training, etc.; and participates in any operational demonstrations or training as approved.

**

Requirements**
* Bachelor 's degree in business Administration or equivalent.
* ‎6 years' experience in reservations, sales and flight control as lead flight controller.
* Excellent knowledge of English.

I'm interested

Closing Date
‎16/‎07/‎2023*
Industry
Airline - Aviation
Work Experience
*‎5+ years *
City
*Kuwait *
Province
*Kuwait *
Country
*Kuwait *
Postal Code
*‎40001