MACHINES SERVICE MANAGER - Cleaning Machines
Service Manager Responsibilities:
• Delegating and directing service tasks, monitoring the progress of current
projects, and managing service team members to ensure the team''s objectives
and operational goals are met.
• Handling customer/site complaints or concerns quickly and professionally to
ensure minimum downtime of machines and increasing profitability in
operations.
• Assisting with or performing administrative tasks, such as managing the
service engineers and technicians, planning for spares requirement, processing
new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
(only in case of external customers)
• Resolving service desk problems and improving service methods to increase
the service desk''s productivity and customer service. (Only in case of
external customers)
• Monitoring department issues and client complaints to create methods to
lessen recurring issues.
• Auditing work done at site and customer service to ensure the company''s
high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales
representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations,
restrictions, and laws, ensuring the company''s adherence to these
regulations, and remaining current on the industry''s standards and new
innovations, materials, tools, and processes.
Service Manager Requirements:
• A professional degree in Engineering (electrical or mechanical), or related
field.
• Previous service management experience of min 5 years may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
Offered Salary: 400/- to 500/- KD
Shared accommodation + transportation from and to work.
Send CVs to: [email protected]
Only Message WhatsApp: 96967123 (no calls please)
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