Room Service Manager

At Four Seasons we consider life and work to be richer when we truly connect
with the people and the environment around us.
Our family members are masters at their crafts - a gardener can become an
artist, a manager a conductor, a chef an inventor. We look for employees who
share the Golden Rule: people who, by nature, believe in treating others as we
would have them treat us. We look for our people to characterize a shared
passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons
Founded in ‎1960, Four Seasons continues to define the future of luxury
hospitality with extraordinary imagination, unwavering commitment to the
highest standards of quality, and the most genuine and customized service.
Currently operating ‎121 hotels and private residences in major city centers
and resort destination in ‎47 countries, and with more than ‎60 projects in
development, Four Seasons consistently ranks among the world's best hotels and
most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since ‎1982, Four Seasons currently operate
‎38 residential properties around the world and ‎80% of the projects in our
pipeline contain a residential component.
What You Will Be Responsible For
* Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Hotel's In-Room Dining Department to ensure that established cultural and core standards are met.
* Manage the In-Room Dining operation as well as the Private Bar activities and its respective employees inclusive of managers.
* Be creative when setting up guest room amenities.
* Ensure attractive presentations and non-obtrusive service are delivered within guest rooms, inclusive of age appropriate items readily available.
* Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
* Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for ‎24-hour a day in-room dining and in-room private bar services.
* Work closely with the Restaurants and IRD Manager, assigned Sous Chef and pastry to maintain effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
* Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
* Observe physical condition of facilities and equipment in the guest rooms and make recommendations for corrections and improvements as needed. Inspect guest rooms for spot checks on private bar set ups and amenity deliveries as well as random quality checks to build guest loyalty in return.
* Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
* Work harmoniously and professionally with co-workers and supervisors.
* Assist with the service of food & beverage to guests, cover for the ordertaker if/when needed and conduct spot checks in-room.
* Assist with the cleaning of operational areas.
* Assist with private bar operation as well as in-room amenity deliveries/set up.
* Assist with the performance evaluations of supervisory and line staff.
Knowledge, Skills and Abilities:
* ‎2+ years of previous experience in similar role in a five star luxury hotel in Middle East.
* Fluent level of English both written and spoken
* Excellent organizational and time management skills
* Ability to multitask and prioritize daily workload
* Be driver, driven to find results, identify options and solutions, and motivated to see progress
What to Expect :
* Be part of a caring team with a family spirit
* Have opportunities to build a successful career with global potential
* Work in a diverse and challenging environment and engage with the leadership team
* Be recognized for your accomplishments
The benefits offered by Four Seasons Hotel Kuwait:
* Full board single living accommodation in a high quality, well-resourced accommodation
* Complimentary nights at FS Hotels worldwide
* Regular social and sporting events
* Paid home leave tickets
* Quality employee meals
* Free transportation to and from work
* Full medical coverage

Work Authorization
Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!