SDSL Account Angel

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Description


Band H1
* Initiate the implementation cycle for fixed connectivity solutions requests across all segments according to the agreed SL.
* Interacts on daily basis with all stake holders to ensure workflow accuracy.
* Review the customers' requirements with Vodafone fixed network devices to avoid wrong transactions that leads to financial negative impact on Vodafone revenues.
* Validate the customers' acceptance forms including customers' confirmation, acceptance date and the technical data.
* Handover the customer's connections to Fixed support technical support.
* To activate the billing for customers' requests in timely manner to avoid wrong transactions that leads to financial negative impact on Vodafone revenues
* Add and activate customers' monitoring connections on the ticketing tool back-office portal.
* Act as a focal point externally (customers) and internally for service termination requests to avoid any negative impact on Vodafone revenues.


Qualifications



  • Communications/ Computer Science Engineering Technical background

  • Certificates: CCNA (Cisco Certified Network Associate)

  • Experience in handling all types of VF-fixed Solutions customers' setups.

ملخص الوظيفة

  • المُعلن : Vodafone
  • تاريخ الإعلان : 22/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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