Our Exciting Opportunity:
We are now looking for a Second Level Operations Specialist that will be
responsible for the coordination, management, execution and reactive
maintenance activities that require a higher level of support than offered by
the 1st level Operations. This person shall ensure that the services provided
to customers are continuously available and performing to Service Level
Agreement (SLA) performance levels.
You will:
Help with Assurance support activities
Handle incident management
Assist with Problem management
Perform system administration
Work with Billing operations
To be successful in the role you must have:
Bachelor level, in engineering (IT, Telecom) or
3-5 years ' experience of deploy system test and lead testing team.
ISEB/ISTQB software testing qualifications would be an advantage
Additional Requirements:
Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating
Applying expertise & technology
What ´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous
decisions. With us, you will no longer be dreaming of what the future holds -
you will be redefining it. You won't develop for the status quo but will build
what replaces it. Joining us is a way to move your career in any direction you
want; with hundreds of career opportunities in locations all over the world,
in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness
serve as cornerstones for how we work, and where work-life balance is a
priority. Welcome to an inclusive, global company where your opportunity to
make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here:
https://www.ericsson.com/en/careers/job-opportunities/hiring-process
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welco…
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