Client Experience Specialist

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and
events business, creating unique content and connectivity for customers all
over the world. It is listed on the London Stock Exchange and is a member of
the FTSE ‎100.
Taylor & Francis Group produces high quality, peer reviewed books and
journals. We produce unique, trusted content by expert authors, spreading
knowledge and promoting discovery globally. We aim to broaden thinking and
advance understanding, providing academics and professionals with a platform
to share ideas and realise their individual potential.

Job Description

As a leading international academic publisher, we have an exciting opportunity
for a Client Experience Specialist to enhance Taylor and Francis presence
across the MENA region, with a particular focus on Egypt. The successful
candidate will help design, and then provide training online and onsite,
cultivating existing customer relationships as well as supporting the Sales
team in gaining new business.
Client Experience Specialist will work help customer retention, contributing
to territory sales plans to maximize revenue in line with overall company
strategy, and identify opportunities for revenue growth within the academic,
hospitals and government markets.
Closing date for applications: ‎14 February ‎2023.
Reporting to the Regional Head of Sales, the key responsibilities in the
role include:
* Engaging with stakeholders to ensure training and visits meet the customer 's and business needs
* Work with the Area Sales Manager to build and implement an annual training program plan.
* Building strong customer relationships in Territory with both agents, library staff and faculty by regular visits, emails and calls.
* Support new business opportunities in the academic, Hospitals and government markets
* Identify at risk customers and work with library marketing to ensue high usage of content
* Work with Marketing to undertake market research, profiling and customer analysis on behalf of the sales team to maximize revenue
* Work with sales managers to support Open Access initiatives to become a leader in the market
* Attend regional conferences, library events as and when needed

Qualifications

The ideal candidate:
* Good knowledge of English, Arabic and excellent communication and presentation skills
* The ability to effectively pass on knowledge as a trainer
* Able to build a case study by using data
* Knowledge of university libraries and how their resources are deploy and experience working in academic publishing would be desired but not essential
* A strong training profile
* Knowledge of Microsoft Office (Excel, Word, Power Point, Outlook).
* Marketing background would be desired but not essential.
* Willing to travel at least ‎30% of the time.
This position will be based Informa Office in Cairo, Egypt and quarterly
visit to Taylor & Francis headquarters in UK.

Additional Information

You must have the right to live and work in Egypt. This role is based in our
office in Cairo and will involve quarterly visits to Taylor & Francis
headquarters in the UK. Frequent travel across the MENA territory will also be
required
At Taylor & Francis we care about our colleagues, promoting work-life
balance, wellbeing and flexible working. We believe that the skills and
experience you bring to Taylor & Francis are invaluable. We want you to have
the opportunity to develop your abilities, and to innovate and develop in
areas which you are passionate about.
Taylor & Francis Group an Informa Business
Informa is a leading academic publishing, business intelligence, knowledge and
events business, creating unique content and connectivity for customers all
over the world. It is listed on the London Stock Exchange and is a member of
the FTSE ‎100.
We know that sometimes the 'perfect candidate' doesn't exist, and that people
can be put off applying for a job if they don't fit all the requirements. If
you're excited about working for us and have most of the skills or experience
we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive,
inclusive environments where our colleagues can succeed. As such, Informa is
proud to be an Equal Opportunity Employer. We do not discriminate on the basis
of race, colour, ancestry, national origin, religion, or religious creed,
mental or physical disability, medical condition, genetic information, sex
(including pregnancy, childbirth, and related medical conditions), sexual
orientation, gender identity, gender expression, age, marital status,
citizenship, or other protected characteristics under local law. This role may
also be available on a flexible working or part time basis - please ask the
Talent Acquisition team for more information.
To find out more about our business and the great career opportunities please
go to our Careers Site: http://www.taylorandfrancisgroup.com/careers