Guest Service Manager

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Fields of Work:
Hospitality


Job Description:


Required for a luxurious reputable club in Doha, Qatar
‎1. Providing support and advice to colleagues, members and guests regarding
the club services
‎2. Investigating and proactively solving problems within the club in support
ongoing development of the club's services
‎3. Enhancing member and guest experience through analyzing customer
experiences.
‎4. Developing customer complaint and resolution procedures to support
customer experiences of Dana Club.
‎5. Supporting sales of membership and services through conducting show
arounds and responding to enquiries
‎6. Communication courteously w/ customers by telephone, email, letter and
face to face.
‎7. Developing feedback or complaints procedures for members & guests to use.
‎8. Keeping ahead of developments in customer service.
‎9. Customer relations management.
‎10. Learning about the club services and keeping up to date with changes,
packages and promotions.


Job Requirements:



  • Candidates must have a minimum ‎5 years' experience in the same position.

  • Excellent written and oral communication skills in English and Arabic.

  • Team Player

  • Confident, Independent and energetic

  • Pro-active, social and well presented. Self-corresponding

  • Customer service orientated

  • Inter-personal skills, empathy and a good listener.

  • High level of initiative


To APPLY kindly send your updated CV in a word document format to
[email protected] , please mention "Guest Services Manager - Doha" in the subject
line of the email.

ملخص الوظيفة

  • المُعلن : jobrp
  • تاريخ الإعلان : 19/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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