Guest Service Agent

؜ - ؜القاهرة ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • To be an ambassador of the Front Office and of the hotel, in and outside the work place.

  • To always keep the working area clean and well maintained.

  • To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.

  • To properly use the telephone etiquette as per Sofitel standards.

  • To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.

  • To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.

  • To personally greet and escort the guests rather than pointing out directions.

  • To respect the privacy of the guests and the confidentiality of the information.

  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.

  • To call the supervisor or manager for advice in serious cases or if an approval is required.

  • To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.

  • To be aware of and to report all guest comments or complaints.

  • To be aware of all VIPs visiting or staying in the hotel.

  • To maintain an accurate Guest History and to pre-register all recurring guests.

  • To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.

  • To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.

  • To properly follow all CID and local government requirements concerning hotel guests and files.

  • To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : hosco
  • تاريخ الإعلان : 08/06/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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