Job Description & Specification:
Basic Responsibilities.
* Provides on-site and remote support to IT related issues and requests of end-users.
* Prepares, sets up, burns in and deploys IT-related equipment.
* Provides support in application testing and evaluation.
* Carries out application installation according to documented standards
* Carries out Operating Systems installation for both desktops, servers and Network Devices
* Isolates, recreates and implements solutions in problems to prevent downtime in user's productivity.
* Supports records keeper in the inventory of IT-related equipment and software.
* Conducts evaluation of hardware to determine if it is subject for repair or replacement.
* Carries out preventive and corrective maintenance of IT-related equipment.
* Replaces defective units with good one if not repairable.
* Implements desktop group policy settings.
* Maintains IT-related equipment in training and conference rooms.
* Deploys and maintains communications cables.
* Troubleshoots cable problems.
* Ensures compliance to company rules and regulations, which shall include but not limited to the Employee
Code of Discipline, the policies on Quality Management
* System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and
Environmental Management System (EMS); and Data Privacy Act (DPA); and other
duties and responsibilities
prescribed for all ADEC employees.
* Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPA)
* Performs other tasks that may be assigned from time to time. (Needed documents.)
ob Requirements & Specifications (Competencies knowledge, skills, Attitude)
* Bachelor's degree of information technology, computer science or Engineer, or bachelor degree with
accreditation course in IT field with 5 Years' experience minimum
* Experience from 5 : 7 in corporate (prefer multinationals) in delivering IT helpdesk & networking, and
server maintain.
* Strong analytical, communication, and computer skills (Advanced Excel & ERP user)
* Excellent English language (able to communicate in English smoothly)
* High level of Business ethics and confidentiality behaviours.
* Organizing work & prioritizing time-sensitive matters to manage work pressure
* Business oriented & scoping on solving problem, plus care for preventive measures
* Positive thinking, friendly supportive behaviour
* Effective Communication Skills (Direct, Remotely)
* Ability to competently navigate and use Microsoft desktop operating system specific command sets,
utilities, and tools.
* Ability to competently navigate, installations and use Microsoft and Linux servers operating systems
* Knowledgeable in Windows operating systems, applications, hardware setup and installations
* Knowledgeable in the use of office productivity tools; adept in using WFH setup apps/tools (Zoom, MS
Teams, etc)
* Knowledgeable in basic networking and cabling
* Knowledgeable in computer components and their use (ability to assemble and repair computers is a
plus)
* Knowledgeable in Server Operating Systems, Windows Server, Linux
* Knowledgeable in Desktop and network troubleshooting
Skills :
* Microsoft Office : Professional
Languages:
* English : Excellent
Country:
EGYPT
City:
Cairo
Area:
Maadi
Job Type:
Full Time
Industry:
Customer Services / CRM,
Salary From:
8000 LE
Salary To:
15000 LE
Gender:
Salary Negotiable:
Yes
Age From:
25
Age To:
30
Experience:
5 - 7 Years
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