Answers phone inquiries in an efficient and friendly manner, using guest
names when possible and routing calls to proper extensions. (35%)* Handles
all guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible; resolves
customer complaints; assists customers in all inquiries in connection with
high-speed Internet service, telephone and facsimile services, hotel services,
hours of operations, key hotel personnel, in-house events, directions, etc.
(20%) Utilizes and ensures proper working condition of the telephone
switchboard, the hotel computer systems (e.g. property management, paging and
radio systems), high-speed Internet system and facsimile machines. (10%)
**Comply with Four Seasons ' Category One and Category Two Work Rules and
Standards of Conduct as set forth in EmPact. (10%) Work harmoniously and
professionally with co-workers and supervisors. (10%) Monitors and
responds to hotel fire control panel and emergency and safety situations in an
efficient and professional manner. (5%) Accepts and delivers wake-up
calls, messages and facsimiles in a timely manner. (5%) Performs
installation and repairs of telephone, facsimile or high-speed Internet
services in the guest room or public area meeting space. (5%).*
**Posting Date** Apr 11, 2022 **Job Number** 22057881 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Reloca…
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