Director of Rooms

Four Seasons Hotels & Resorts, Employer of Choice:
"The reason for our success is no secret. It comes down to one single
principle that transcends time and geography, religion, and culture. It's the
Golden Rule - the simple idea that if you treat people well, the way you would
like to be treated, they will do the same." - Isadore Sharp, Founder and
Chairman Four Seasons Hotels and Resorts
About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. At Four Seasons, our company
values are much more than a program or a policy; they define who we are and
inform the decisions we make. The company's guiding principle is the Golden
Rule, and as such Four Seasons strives to have a long-lasting, positive
influence on the communities where we operate and, on the people, we employ
and serve around the world.
Career Opportunity:
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential. Passionate Four Seasons professionals ensure
that every experience is unlike another, and every guest is the most important
person in the room.
Director of Rooms:
The Director of Rooms forms part of the Hotel Leadership team who collectively
make key strategic and operational decisions for the Hotel or Resort. The
Director directs and controls the activities of the Front Desk, Concierge,
Communications, Housekeeping, and Guest Services including Ski Concierge.
Assures that standards are met, guests and employees are satisfied and
problems are promptly resolved. Directly supervises the Department Heads and
ensures thorough communication and follow-up on any problems, guest or
employee requests or special requirements, and on hotel initiatives.
Interviews and trains the staff. Conducts Performance Evaluations and
disciplines staff when needed. Assures that financial goals of the division
and the hotel are being met. Monitors and controls labor expense, and other
divisional expenses such as supplies and equipment. Works closely with
Reservations, Sales and the Front Office to maximize rate, occupancy and total
revenue. Assists in preparing business forecasts. Prepares Annual Budget for
the division. Maintains close relationships with retail tenants and
concessions to ensure revenue and expense targets are met. Makes suggestions
that will improve revenue, reduce cost and increase guest satisfaction.
We are looking for individuals who have strong leadership and interpersonal
skills, are able to prioritize and adapt to the changing needs of the
operation, and can evidence having a solid work ethic, good business acumen
and a passion for service.
Applicants are required to have five to seven years' experience with diversity
of Operations management positions. A college degree preferably specializing
in hotel/restaurant management or business administration, or equivalent
experience is required. Must have working knowledge of computers and systems,
previous Opera, HotSOS, and Birchstreet experience preferred.