Technical Support Engineer

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

About the role


Responsibilities
‎1. To provide a professional first technical point of contact for the
customer .
‎2. Diagnose fault-related cases by effectively utilizing software diagnostics
and other network/product utility programs.
‎3. Provide updates as needed to the customer in order to meet performance
objectives.
‎4. To ensure cases are allocated to the most appropriate 'next step' as part
of the case flow process.
‎5. To perform technical escalations in line with company procedure.
‎6. To monitor systems, customer network secusrity and products, and deal with
alerts and events as appropriate.
‎7. To liase and refer issues to correct/relevant entities e.g. other GCSC's,
PTT, IOC and other Vendors as appropriate.
‎8.Document all troubleshooting and a case management actions via the
electronic case management system.
‎9. To conduct initial diagnostics and undertake basic fault diagnostics to
resolve where possible, customer faults .


About you


Skill Profile
* English Fluent .
* Bachelor Degree in Communication Engineering .
* Able to work under stress .
* Customer Oriented.
* Good Communication Skills .
* Able to work on shift Basis .


**Additional information


**


Additional Information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the
heart of one of the biggest shopping malls in Cairo. We are a Global
organization with exposure to customers of diverse nationalities &
backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to
being an ethical & socially responsible employer, offering career &
development opportunities, providing a positive quality of life at work, and
recognizing & rewarding our people for individual & collective contributions
to our success. Our benefits include supporting our people with the highest
level of medical & life insurance to them, their spouses, & children while
having a strong network to discounted rates at a number of providers.


Department


Customer Services & Operations


Contract


Regular

ملخص الوظيفة

  • المُعلن : Orange
  • تاريخ الإعلان : 03/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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