Account Manager - Qualitative Research

Insights
Kantar is the world's leading data, insights and consulting company and our
Insights colleagues are experts in human understanding. They help clients
define what brands should stand for, how to disrupt and renew their offer, how
to connect with audiences and how to win with consumers and customers.
Job Details
Kantar is looking for a Account Manager to help deliver digital and
operational excellence to the world's leading clients across diverse markets.
Kantar is the world 's leading data, insights and consulting company. We
understand more about how people think, feel, shop, share, vote and view than
anyone else. Combining our expertise in human understanding with advanced
technologies. Kantar's ‎30,000 people based in more than ‎100 countries help the
world's leading organisations succeed and grow. Nobody knows people better
than Kantar. We provide insight and inspiration to help our clients, our
people and society to create and flourish in an extraordinary world.
Our insights colleagues are experts in human understanding. With expertise
covering brand, innovation, creative, media, commerce and customer experience,
they help clients define what brands should stand for, how to disrupt and
renew their offer, how to connect with audiences and how to win with consumers
and customers.
This is Cairo-based regional client servicing role where you will be empowered
and accountable for successful delivery of client projects.
What you will be doing:

‎1) Business development
* Take the lead in writing proposals and contributing new ideas, constructively challenge the client brief and offer solutions - write sound and effective proposals independently
* Take the lead on delivering credentials presentations and presenting proposals to clients
* Effectively cost projects and different project components with minimal guidance and while maintaining acceptable financial margins
‎2) Project design
* Take client briefs independently and understand what information is required from clients for proper project design - demonstrate ability to confidently and competently challenge the client brief and make recommendations to clients
* Independently design complex studies - be able to confidently identify/recommend optimal methodologies and sampling frames to meet client objectives
* Produce effective discussion guides for more complex projects independently (for offline and online projects) - including appropriate questions and techniques in order to meet the research objectives
‎3) Project management & client servicing
* Coordinate and manage several projects simultaneously from A-Z (small, medium and large)
* Be the key client contact and person responsible on any given project - to liaise effectively with clients/collaborators, keeping them informed of project progress and building relationships
* Draw up schedules for all aspects of each project and ensure that they are issued and agreed by all relevant personnel, notifying people immediately of any changes
* Delegate appropriate tasks to more junior staff and supervise the execution of these tasks. Supervise/take responsibility of all members of the project team
* Be aware of the screening and recruitment process (when delegated to junior staff members)
‎4) Moderation
* Take the lead on moderation of projects (both face to face & digital) - from simple to complex across a variety of methodologies and study objectives/project types
* Analysis & reporting
* Lead debriefing/brainstorming workshops following fieldwork to fuel the analysis process and help more junior colleagues improve their analysis skills
* Demonstrate real intuitive insight, not superficial reportage, ensuring analysis and interpretation of results fulfils clients' core objectives
* Be proficient at independently interpreting data and writing insightful reports that make actionable, business-oriented recommendations
* Present findings to clients independently with confidence
* Work collaboratively with colleagues to ensure the proper high-quality integration of qual-quant work

‎5) Personal & team management & development
* Build a strong working relationship within the team, and with the different operational departments to ensure smooth project execution
* Take an active role in mentoring and training more junior members of staff - through working closely with them, delegating tasks, offering support, brainstorming with them, reviewing written work, etc.
* Take personal and proactive responsibility for own development
‎6) Organisational management & external promotion
* Make a contribution to Kantar's policy and strategic decisions mainly through participation in meetings and/or workshops (as invited) as well as through volunteering suggestions in day to day work
* Be aware of Kantar's public profile and to seek opportunities to attend conferences, training, seminars or other external events that would provide attendees with intelligence about the research marketplace and help to build their specialist research knowledge
* Represent Kantar in a professional and ethical manner at all times, always maintaining the integrity of the Kantar brand
* Ensure queries not relevant to the qualitative department are promptly passed to the appropriate contact or department
* Ensure timely and accurate/high quality delivery of deliverables (client emails, proposals, reports, etc.)
* Adhere the internal quality control processes & procedures
The skills & experience you'll need:
* Bachelor's Degree in Economics, Marketing, Psychology, or Business Administration or any relevant degree;
* Minimum of ‎4 years of experience managing high volume qualitative research studies, interfacing with clients to proactively deliver on agreed KPIs; including people management experience;
* Experience with brand equity studies, segmentation, U&As, concept/product testing as well as consumer profiling;
* Experience in moderation across various methodologies;
* Ability to deliver on actionable, creative & insightful analytical report - with a clear and structured storyline and thorough way forward;
* A flair for building new and nurturing existing relationships with clients and internal stakeholders;
* Natural curiosity, a can-do attitude and comfort with ambiguity.

Join us!
Life at Kantar is varied, interesting, challenging and fun. We uncover
fascinating insights and inspire growth, together.
Are you interested or know someone who might be? Get in touch and apply
today!

Country

Egypt

Location

Cairo, Downtown Mall
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to
inspire new thinking and shape the world we live in. We understand more about
how people think, feel, shop, share, vote and view than anyone else. Combining
our expertise in human understanding with advanced technologies, nobody knows
people better than Kantar.
And because we know people, we like to make sure our people are looked after
as well. Equality of opportunity for our people is our highest priority and we
encourage our people to work in a way that supports their health and
wellbeing. While we encourage our colleagues to spend part of their working
week in the office, we understand no one size fits all, and we 're flexible in
our approach to ensure people feel included and accepted. We're committed to
creating an inclusive culture and value the diversity of our people, clients,
suppliers and communities, which is why we welcome applications from all
background and sections of society. Even if you feel like you're not a perfect
fit, we'd love to receive your application and talk to you about this job or
others at Kantar.