Your role responsibilities will include, but not be limited to, the
following:
* Responsible for order entry execution cycle, sorting technical clarifications on order ensuring that the clean order proceeds into manufacturing.
* Order & Shipment Status escalations - ensuring that Factory shipments scheduled as per sales POR are on time & shipment status are updated on a weekly basis.
* Track requests, document history and manage status of orders & shipments.
* Ensures that all order specific constraints & milestones are closed for timely & accurate invoicing.
* Ensures adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
* Respond to customer enquiries received by telephone or e-mail.
* Continuous active coordination with Factories for on time shipments & escalation of overdue & top priority orders for timely& clean execution.
* Facilitate contract review and approval process for quotes and orders in collaboration with the sales and legal team.
* Under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.
* Liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels
* Provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
* Fulfil any other reasonable duties as required
What do I need to be considered for this role?
* Graduate in any discipline with minimum 2 years' experience in Customer Relationship
* MS Office Skills
* Previously worked on any ERP software
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