Technical Support Specialist (JSON)

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Details
Required Experience ‎1 year
Department Flight Hub
Career LevelSenior
Position Location Cairo
Skills
Sql server
troubleshooting
API
JSON
Requirements and responsibilities


Technical Support Specialist


****


Job description



  • Work together to prioritize feedback based on urgency and add value to the
    product

  • Categorize feedback to issues, must have, or nice to have

  • Request access

  • Follow up on this user that they have accepted the SSO invitation

  • Set the level and language of the added user (in case of agent access role)

  • Set the team id, team name, and BPO for the added user

  • Request access updates

  • Verify the issue by trying to replicate it on staging

  • Make sure that it is not a connection issue

  • Following up with operations

  • Open support ticket on Twilio

  • Follow up and tickets replies
    Requirements

  • Fluent English is a must

  • ‎2 years experience in a similar role

  • Json Experience is a must

  • Hands on experience is APIs

  • Experience establishing and maintaining client-server environments, including troubleshooting configuration issues

  • Okay with night shifts

ملخص الوظيفة

  • المُعلن : FlairsTech
  • تاريخ الإعلان : 30/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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