Head of the CBU Program Officers team

About the role

Develop the expertise inside and outside the CBU PMO team
* In close cooperation with the relevant practices (CBUD, OTC, …) and other stakeholders (CS&O, other expert teams in CBME, …) ensure the team benefits from all available knowledge and experience that is required for the delivery of world-class and innovative CBU PMO services.
* Ensure lessons learned and best practice sessions are organized regularly and documented to develop the expertise within the CBU PMO team and to share the experiences and ideas with the other stakeholders.
* Develop CBU PMO expertise and services and drive / contribute to initiatives to improve quality and efficiencies.
* Bring the voice of the customer to regional or global initiatives to ensure these initiatives deliver the highest possible value to our customers.
Management of the CBU PMO team members
* Define the objectives and priorities for the team in line with the objectives and priorities defined for the CBME organization, the region and OBS overall.
* Develop a consistent leadership attitude and an environment in which the team can be as efficient as possible.
* Motivate and inspire team members and colleagues by example and guidance, demonstrate active listening & positive communication and encourage participation.
* Assign resources to functions, missions, programs or transversal activities and manage their performance and efficiency.
* Be the first point of escalation in case of risks or issues with the services provided by the team.
* Anticipate the future demands and associated required team capacity; hire new team members if and when required.
* In case the workload is too high for the available capacity, manage the team's priorities based on the business priorities.
* Create and execute a coaching and training plan for the team and for each of the team members to maintain and develop their professionalism and competence required by the business.
* Ensure the development and retention of high quality talents within the team.
Business development
* Support the pre-sales teams either directly or by appointing experts from the team to bids when required.
* Ensure the services and associated value proposition of the CBU PMO are well understood by the pre-sales teams and the customer and that the associated estimated cost is properly included in the business case.
* Ensure the Orange standard processes, functions and tools are used as much as possible.
Support key customer accounts
* If and when needed, provide CBU PMO services directly on customer accounts.
* Ensure to keep the right balance between managing the team at the one hand and the direct delivery of services on specific customer accounts at the other hand.

About you

Knowledge and abilities

Strong leadership skills

Ability to develop team members in a distributed environment

Ability to quickly assess requirements and develop staffing plans

Teambuilder, used to work with different cultures and to work in a virtual
matrix team environment

Excellent organisation, co-ordination, communication, presentation, synthesis
and reporting skills

Customer focused with strong interpersonal skills.

Ability to innovate and find improved ways of doing things

Strong industrialization and simplification spirit

Good understanding of the telecoms and IT industries

Good knowledge of OBS processes and tools and the associated organizations

Strong experience of customer projects and communication

Result driven and good problem-solving ability

Experience with process developments and optimization is a plus

Excellent knowledge of written and spoken English language

Sound knowledge of the MS office suite

Education, qualifications and certifications

Degree in business, science (or other relevant area) or equivalent relevant
experience with a demonstrable commitment to self-development

Project management certification (Synergy, PMP, Prince2 or similar)

ITIL V3 or V4 foundation certification

Optional: Previous experience in setting up Quality Management System
according to ISO standards

Optional : CMM/CMMI, program management certification, Six Sigma certification

Experience

Minimum of ‎10 years experience in global IT/telecommunications including
minimum ‎5 years in an international environment

Minimum of ‎5 years in customer facing roles

Leadership and matrix team management in a multi-national environment

Experience at developing people in a dynamic environment with evolving
solutions, customers and business requirements

Minimum ‎5 years of experience in working in a multi-geograhical and multi-
cultural environment

Knowledge of Orange (Quote-To-Bill) processe, tools and organization is a
significant plus

Additional information

Base salary from ‎2,000 € brutto per month, actual salary is likely to be
higher based on skills, knowledge and experience

Department

Sales & Marketing Europe

Contract

Regular