Process Improvement Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

Al-Futtaim Group Finance Shared Service Centre (FSSC) Egypt is currently
seeking a finance professional to join their team in the capacity of Process
Improvement Manager.

JOB PURPOSE
Focused on end-to-end process improvement of all the Finance processes being
executed within FSSC. PI Head to:
* Drive continuous improvements and automation across I2P, O2C, Treasury, Tax and R2R processes
* Support head FSSC and tower heads in identifying process risk areas
* Ensure delivery of external and internal MIS
* Lead NPS and CSAT surveys (e) train teams on Six sigma and lean methodology

KEY ACCOUNTABILITIES
FSSC process and control framework analysis and improvement
* Support PI leads in review of existing processes, perform risk assessment and best practice gap analysis and identify process improvement opportunities in terms of efficiencies, automation and technology enablement of FSSC operations
* Review current control framework, perform risk assessment and identify improvement opportunities
* Ensure Adequate quality controls are implemented, and robust measurement and reporting system is in place to drive Surprise Free Operations (SFO)
* Support in execution of IA audit observations; embed IA findings into Process and Improvement process and control framework development plan
FSSC process improvement initiatives
* Identify & mentor key quality initiatives Green/Black/Yellow Belt projects in FSSC
* Ensure standardization of documents (Process Maps, SOPs, SOWs, SLAs, Checklists etc.) along with tower heads
* Design & Lead implementation of Metrics (SLAs, RSLAs, CSLAs & KPIs) by tower (I2P, O2C, R2R, Tax & Treasury)
* Monitor timely circulation of Internal and External Dashboards (weekly, Monthly, Quarterly)
* Drive Optimization - Analysis of capacity, utilization & efficiency of processes, people and systems
* Development of metrics & dashboards in line with customer requirements, FMEA, CAPA etc.
* Develop and lead execution for launching NPS / Customer feedback survey
Automation
* Identify & lead automation of manual processes, interfaces and controls for process improvement
* Identify & drive Standardization & Simplification projects across all towers e.g. I2P, O2C, Treasury, Tax and R2R
* Drive Access controls/GRC controls
People Management
* Assist management with career development activities for team lead and team members, including performance management and feedback
* Ensure adequate guidance and training of team members to meet service delivery targets
* Responsible for attrition management and timely backfills

QUALIFICATIONS, EXPERIENCE, & SKILLS
Education Qualification:
* MBA Finance, ACA, CFA, CIMA qualified accountant or equivalent
* Excellent Coordination and stakeholder management skills
* Six sigma certified holder (preferably green belt)
* Ability to communicate and interact well
Minimum Experience and Knowledge:
* Minimum ‎10-‎12 years of experience in project and process improvements in shared services organization, with a good knowledge of ERP systems (Preferably SAP).
Job-Specific Skills:
* Excellent project management skills, analytical mindset, process oriented, well organized, Analyze end to end F&A process for identification of gaps/risks and mapping of quality controls (corrective & preventive)
Behavioral Competencies:
* Leader: Deliver service improvement activity across the business through employing process improvement methodologies
* Stakeholder management: excel in developing strong client relationships, drive client dialogue both at finance manager and at CFO level, and in originating, shaping and delivering value-led finance projects

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