ICQA Supervisor

Bachelor’s degree holder ‎3-‎5 years minimum proven leadership/supervisory
experience in developing teams of ‎20+ within in a FC/DC or manufacturing
environment; Demonstrable problem solving and analytical skills, Be Customer
obsessed; always mindful of our key objective to provide exceptional service
to our customers. An excellent verbal and written communicator, you’re able to
handle multiple, occasionally conflicting tasks in a fast-paced environment,

As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the
sufficient resourcing of your function. This will include identifying training
needs, staying on top of absence & performance management, as well as coaching
and continuous monitoring of your department to engender a greater culture of
productivity. Supervising day-to-day activities with responsibility for the
overall safety, quality and performance and member experience of either
Inbound or Outbound FC operations; Setting and clarifying departmental
requirements and expectations while creating an environment of teamwork,
collaboration and open communication; Understanding safety procedures,
ensuring safe working practices and documenting accidents/incidents timely;
Prioritizing appropriately meeting deadlines; Exhibiting professional behavior
while coping well with ambiguity and change; Driving results and approaching
obstacles proactively; Ensuring company policies are communicated and enforced
consistently; Sourcing and nurturing ideas and rolling them into the creation
of improvement plans; Taking proactive steps to ensure that best practices are
shared across all departments, shifts and within the entire organization;
Working closely with (HR, Facilities, Safety and IT) to build and secure
support and resources for projects and initiatives; Tracking production
metrics and utilizing data to develop strategies for continuous improvement
and reporting to management; Assisting with the establishment of long-term
operational strategic plans; Mentoring, providing training and development to
optimize performance, creating organizational depth and individual growth;
Recognizing top performance, coaching and progressive discipline for poor
performance; Proposing and implementing improvements in equipment and
processing methods; Conducting timecard review daily and weekly to ensure pay
accuracy; Performing other duties with flexibility as assigned, rotating to
other shifts/departments and working extended hours and holidays as needed
including an expectation to arrive at least ‎30 minutes early and remaining at
least ‎30 minutes at end of shift to complete pass downs, reports and timecard
reviews.

Honest with highest integrity; Dedicated to quality and high standards;
Supportive of values following policies and procedures; Positive, ambitious,
energetic, hardworking with a strong work ethic; A team player valuing co-
worker's opinions treating everyone with courtesy and respect; Able to
communicate effectively and take direction; Dependable, responsible, reliable
and mature; Exceptional listener who is well organized and has an eye for
detail; Able to work in a team environment, provide honest and direct
feedback; Able to handle ambiguity, changing priorities and use good judgment
in stressful situations; Experienced with performance metrics; Analytical with
problem solver abilities; Self-motivated, structured, accurate, result driven,
ready to improve and open to change; Proven history of illustrating a
dedication to meeting requirements of internal and external customers,
responding to all requests promptly, thoroughly and timely; Ability to multi-
task, handling multiple issues; Experienced in MS Office, other operating
systems, warehousing systems and applications such as Warehouse Management
Systems (Highjump); Able to work in a fulfillment center environment that may
be noisy, walking and standing for long periods of time, lifting up to ‎50
pounds, bending and using mechanical equipment as part of production
activities; Flexible to work a variety of hours as the business demands,
including overnight, weekends and holidays.