• Fluent in Arabic and English • Bachelor's degree, or 2+years relevant Amazon
experience • 2+ years training experience in an adult learning environment •
Demonstrated experience developing training material, job aids and online
tutorials • Knowledge of adult learning and training practices • Strong
knowledge of Amazon culture • Proficient in Microsoft Office (e.g., Word,
Excel, PowerPoint, etc.) • Excellent oral and written communication skills
Job summary
We're looking for a talented Training Specialist to join the Customer
Connection Customer Service (C2CS) team to help deliver our Customer Obsession
learning programs. In this role you create an immersive, customer-focused,
instructor-led learning experience enabling corporate Amazonians to hear, see,
feel, and even participate directly in the customer experience. Consequently,
because of you, Amazonians emerge with a clearer picture of what it feels like
to be a customer, as well as the employees who serve them.
The ideal candidate is obsessed with the customer experience and will
continually inspire others to do better for the customer. You'll be forward-
thinking, have a creative flair, and embrace novel solutions. In this role,
you are an excellent facilitator with the ability to host inspirational
learning experiences. You are comfortable presenting to a large audience. You
have a broad understanding of Customer Service Operations. You can research
complex customer issues, turning your research into easy to follow immersive
training experiences. You will also work cross-functionally with various
internal groups, and you are not afraid to get your hands dirty.
Key job responsibilities
* Own and drive multiple high-priority training projects focused on driving cultural change/transparency
* Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
* Understand, then differentiate training experiences based on audience needs
* Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
* Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
* Use internal tools to create and maintain dashboards representing key customer issues/defects
* Work with our Learning and Development (L&D) to continuously improve training curricula
* Compile and analyze participant feedback to continuously improve training curricula
* Improve program, processes, and procedures for optimal efficiency
About the team
The Customer Connection Customer Service (C2CS) team is one of the longest-
running culture-building programs at Amazon. We empower Amazonians with the
proper knowledge and learning opportunities to partner, serve, and positively
impact the customer experience throughout the company.
• Previous Customer Service experience • Familiarity with the use of a
Learning Management System (LMS) and with multimedia in training • Proficiency
with data analysis • Proven ability to work with cross-functional teams •
Proven to work effectively in a culturally diverse workgroup • Experience with
Adobe Captivate, Adobe Connect, Adobe Premiere Pro, Audacity, or Vyond
### **Description** Handling customers questions and inquiries ### **Qualification** Fresh University graduated. Good command of English language. Very Good Computer knowledge
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