Customer Service Executive-Collections - GSC Cairo

The health and safety of our employees and candidates is very important to us.
Due to the current situation related to the Novel Coronavirus (‎2019-nCoV),
we’re leveraging our digital capabilities to ensure we can continue to recruit
top talent at the HSBC Group. As your application progresses, you may be asked
to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and
will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC
and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the
role of CSE-Collections

Principal Responsibilities :
Manage a portfolio of live, current and overdue debit balance customer
accounts through inbound/outbound calls and other communication channels.
Contacting customers to inform on delinquency, encourage on-time payments and
set up payment plans that can facilitate good credit. Processing customer
payments, account adjustments and customer refunds where appropriate. Resolve
queries in a timely and satisfactory manner. Through day-to-day activity,
consider updates to departmental processes to ensure that customers are
processed through the collections process as smoothly as possible. Facilitate
and record escalations to the Collections Manager. Perform against targets
individually whilst contributing to the overall productivity of the team.

Requirements

Requirements : Ability to speak, understand and communicate in English
fluently. Ability to write business letters and reports. Excellent email
conversational / telephone skills. Ability to learn quickly, retain and
transfer knowledge appropriately. Ability to understand and interpret numeric
data. Flexibility to work in shifts. Ability to build rapport with and relate
to a wider range of people. Good MS Office Skills (Excel, PowerPoint, Word)
Ability to learn and implement the process updates or changes quickly and
accurately. Ability to understand and interpret numeric data. Ability to multi
task. All applicants must have a minimum performance rating of good. Strong
communication & time management skills are required. Ability to communicate
through emails.

Due to the urgent hiring need, candidates with immediate right to work locally
and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced
vetting. Subject to local laws, this will require the individual to
satisfactorily pass a series of additional checks as part of the recruitment
process and on an ongoing basis, if appointed to the role. HSBC Group reserves
its position with regard to any steps which it may take in relation to any
material adverse findings which arise either when the checks are originally
completed, and/or if relevant, on an ongoing basis. For more information about
the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role.”
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used in accordance with our Privacy Statement, which is available on our
website.