Specialist Rider Community

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.


Role Summary/Overview


**Specialist rider community acts as a liaison between Talabat and the


logistics riders in order to deliver, maintain a high-quality experience and
provide the needed support to build brand presence and trust in the riders '
team, He will also be involved in various activities such as communications
and engagements. **


Role Scope




  • Design and implement the riders ' benefits plan based on evaluating their needs and feedbacks.




  • Responsible for enhancing riders ' churn rate.




  • Organize and manage the riders ' focus group discussions that involve their feedback on the current processes, existing delivery model, and benefits provided.




  • Do partnerships to arrange freebies or subsidized goodies for Riders (ex: fuel discounts, bike servicing vouchers, discounted meals etc.)




  • Be the custodian for smooth offboarding/exit processes for our Rider 's




  • Responsible for creating and updating rider 's profile




Skills & Qualifications needed:





  • Bachelor 's degree




  • Very good command of English.




  • Very good presentation skills.




  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel),




  • Good interpersonal skills and communication




  • Analytical skills




  • ‎3+ years experience in customer/rider experience role




  • Obsessed with customer experience



ملخص الوظيفة

  • المُعلن : Talabat
  • تاريخ الإعلان : 21/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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