About Airalo
Alo! Airalo is the world 's first eSIM store that helps people to connect in
over 200+ countries and regions across the globe. We are building the next
digital service that revolutionizes the telecom industry.
We are a traveltech company and an equal-opportunity environment that values
and executes diversity, inclusion, and equity. Our team spreads across 20+
countries and six continents. What glues us together is our commitment to
changing the way you connect.
About you
We hope that you care deeply about the quality of your work, the intrinsic
worth of tasks, and the success of your team. You are self-disciplined and do
not require micromanagement, both in terms of your skillset and work ethic.
You do your best to flourish as an individual every day while working hard to
foster a collaborative team environment. You believe in the importance of
being -- and staying -- authentic, honest, positive, and kind. You are a good
interlocutor with clear and concise communication. You are able to manage
multiple projects, have an analytical mind, pay keen attention to detail, and
love to get your hands dirty. You are cognizant, tolerant, and welcoming of
vulnerabilities and cultural differences.
About the Role
Position : Full-time / Employee
Location: Remote-first
Benefits: Employee Stock Option, Work-from-home stipend, Annual wellness
credit & other benefits
As a Social Media & Community Specialist, Saudi Arabia, you will be
responsible for guiding the strategy and development of our entire social
media ecosystem across Saudi Arabia, including creative content, community
engagement, and growth.
Reporting to the Director of Growth, Arabia and Africa ; you will set the
future strategy for social editorial content, reputation management channels,
and engagement tied to marketing and brand goals. This role is both a creator
and operator for managing our external reputation on our social media
channels, from creative brand campaigns to customer service responses.
With a strong understanding of storytelling, brand, and design, you'll lead
the end-to-end process of social media campaigns, including the ability to
plan, curate, and tailor engaging content and copy for different social
channels and audiences.
Responsibilities include but are not limited to:
- Working directly with the Director of Growth & team of Social Media & Community Specialists across the region
- Designing roadmap and supporting OKRs across the region for all applicable social media channels & rapidly scaling the communities via high-quality engagement programs
- Developing and executing strategies on Facebook, Instagram, Twitter, Tiktok, Telegram, and other region-specific community platforms
- Driving community engagement through community/ambassador networks and growth marketing campaigns
- Developing content strategy aligned with Airalo's short-term and long-term regional targets
- Creating and publishing engaging content for the regional audience
- Editing, proofreading, and improving posts by liaising with Content and Social Media & Community subdivisions to ensure brand consistency under the Director's guidance
- Analyzing & optimizing users engagement metrics
- Managing content distribution to online channels and social media platforms with Social Media & Community specialists to increase traffic
- Developing an editorial calendar and ensuring all the Content Managers and Content Specialists are on board
- Ensuring compliance with local laws (e.g., copyright and data protection)
- Staying up-to-date with developments and generating new ideas, including the use of multimedia
Must-haves:
- Fluency in English, with impeccable verbal and written communication skills
- Native in Arabic, with impeccable verbal and written communication skills
- 3+ years experience in creating strategy, content and managing social media platforms in the region in Arabic and English within the region.
- Bachelor 's degree with strong similar professional background
- Extensive experience in brand management, content, social media, and customer and market insight with an in-depth understanding of the social and digital space
- Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, Snapchat, TikTok, and YouTube, and abreast of social media best practices, and regional, and global trends
- Proficiency in using Social analytics tools.
- Experience with executing and implementing channel and audience research
- Superior internal & external communication & cross-functional stakeholder management skills
- Enjoying and excelling at handling multiple projects simultaneously in a matrix & complex environment
- Being good at time management with an eye for perfection & a strong operational background
Good to have:
- Prior experience in the tech or telecommunications industry
- Certificates and courses in digital marketing and research methods
- Knowledge of eSIM and GSMA-related technologies and services
We sincerely thank all applicants in advance for submitting their interest
in this opportunity with Airalo.