Senior Engineer, Service Delivery

Senior Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive
progress. So we take the service we provide extremely seriously. Service
Delivery is all about making sure our technical solutions help clients fulfil
their priorities, challenges and initiatives. As trusted advisors, we build
in-depth knowledge of what each client wants to achieve. Then we make sure the
services delivered by Dell Technologies deliver on all our promises. We also
work closely with Sales and Global Services colleagues to develop strategic
account growth plans, and to identify and pursue sales opportunities.
Join us as a Senior Engineer on our Professional Services team in Cairo to do
the best work of your career and make a profound social impact.

What you'll achieve
Responsible for translating the client's business requirements into specific
systems, applications and/or process designs for custom technical solutions.
Designs, develops and implements total systems solutions to the enterprise-
wide technical requirements of customers. The task requires integrating
hardware, processes, methodologies and software within the customer
environment. Participates with the customer in the strategic design process
and translates business needs into technical systems solutions. Balances the
needs of sales and delivery to design a solution that meets or exceeds the
requirements of service delivery.

You will:
* Design and development of technical content defined in the Statement of Work, and Level of Efforts.
* Prepares technical architectural and implementation design documents and works with internal team and customers to develop the Implementation plan.
* Helps to identify and leverage DELL EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
* Contributes to the development of strategies, policies and best practices through participation in management meetings and other direct contributions. Develops and cultivates strong customer relationships ensuring a ''Customers for Life'' relationship.
* Adheres to proper escalation and change control procedures, Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
* Stays current on technical specifications for hardware/software requirements of DELL EMC and industry products and solutions through professional associations, trade journals, networking, and associated training and seminars.
* Supports the installation, customization, and integration of the solution.
* Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be a delivered in the engagement.
* May be responsible for the creation of proposals that address current and evolving client requirements.
* Participates in requirements gathering for project engagements.
* Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation.
* Comfortable to travel.
* Strong understanding of disciplined IT infrastructure operational methodologies (processes and procedures, availability management, change management, capacity and performance management, life cycle and maintenance strategies, problem identification, issues correlation, root cause analysis, gap analysis, assessments, remediation planning) is required in this role to drive maximum value.
* Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation.
* Contributes to the development of strategies, policies and best practices through participation in management meetings and other direct contributions. Develops and cultivates strong customer relationships ensuring a ''Customers for Life'' relationship.
* Adheres to proper escalation and change control procedures, Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
* Stays current on technical specifications for hardware/software requirements of DELL EMC and industry products and solutions through professional associations, trade journals, networking, and associated training and seminars.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:

Essential Requirements
* Hands on experience with DELL EMC and/or Vendor storage and host base technologies
* Demonstrated Knowledge in Host-based Migrations.
* Demonstrated knowledge of LAN/WAN technologies including SNMP, IP.
* Enterprise Class Storage Area Networking experience (FiberChannel Directors and Switches, zoning, multipathing, etc)
* Knowledge of Linux, and/or UNIX system administration concepts including network administration (NTFS/CIFS/NFS).
* Fiber Channel SAN Experience (using Cisco/Brocade solutions)
* Experience working autonomously and prioritizing multiple competing priorities.
* A demonstrated positive and proactive approach.
* Has an experience to engage in discussions about technical subjects and confidently deliver technical presentation to a wide array of audiences with both technical and non-technical backgrounds.
* Can influence others to achieve results.
* Fluency in English.
* Experience with one or more of the below technologies:
* Avamar, Networker, Data Domain
* File storage, Powerscale, ECS/Object Storage, File Migrations
* DELL EMC Storage solutions: Powermax/VMAX3/VMAX, Unity, Powerstore, VPLEX, RecoverPoint etc.
* Implementation skills in SAN , CISCO/Brocade SAN Fabrics implementation, ISL, NPIV, Port Channeling/trunking and zoning
* VxRail, VSAN, Networking

Desirable Requirements
* Pre-sales experience
* Experience with virtualization technologies
* Bachelors' Degree
Experience with one or more of the below technologies:
* PPDM or CRS
* DataDobi for Migrations
* Superna
* Design and implementation of Data Migrations within DELL EMC and Non DELL EMC Storage hardware.

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs, job requirements and individual qualifications, without regard
to race, color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military service, family
medical history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages. Read the full
Equal Employment Opportunity Policy here.