Guest Services Agent

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

QUALIFICATION REQUIREMENTS:


Reading, writing and oral proficiency in the English language
Holding valid driving License.
JOB FUNCTIONS:
* ### The ability to review all materials concerning daily events, i.e. return guests, VIPs, arrival, departure and function sheets.
* ### The ability to handle guest luggage with care and efficiency and presenting the in-room orientation, as well as providing information about the hotel and city.
* ### The ability to handle a guest room change request.
* ### The ability to assist departing guests with luggage, transportation requirements, etc.
* ### The ability to store and retrieve guests luggage and belongings.
* ### The ability to answer telephones, deliver messages, packages, flowers, etc. to the guest rooms.
* ### The ability to run errands for guests, Concierge and the Guest services staff.
* ### The ability to help maintain a high standard of cleanliness in the ground level lobby, the front entrance and the luggage storage areas.
* ### The ability to call guests by their names and remember return guest's names.
* ### The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests.
* ### The ability to work closely with the Front Office, Valet Parking, concierge and door staff.
* ### The ability to keep the Assistant Manager and/or Guest services manager well-informed as to any guest problems, special requests, complaints, etc.
* ### The ability to maneuver luggage carts, heavy and awkward crates around the hotel.
* ### The ability to report deficiencies noted in guest rooms and on guest floors to the Guest services manager or Assistant manager.
* ### The ability to follow-up on missed wake-up calls and any phones off the hooks.
* ### The ability to respond properly in any hotel emergency or safety situation.
* ### The ability to perform other tasks or projects as assigned by hotel management and staff.
* ### The ability to use the hotel computer system and phone system
Since Fortune Magazine named Four Seasons
Corporate in ‎1998 as one of the ‎100 best
companies to work in. Having trouble searching for meaningful
benefits? We
would like to offer our employees
competitive benefits:
* Career advancement opportunities
* Strong culture
* Best-in-industry training
* Luxury environment in magnificent locations worldwide
* Competitive salaries
* Complimentary stays at FS properties (based on availability), with discounted meals
* Dental and medical/disability/life insurance
* Retirement benefits/pension
* Employee service awards
* Annual employee party/social and sporting events
* Complimentary meals in dedicated employee restaurants
Learn more about what it is like to work at Four Seasons - visit us:

http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs

ملخص الوظيفة

  • المُعلن : Four Seasons
  • تاريخ الإعلان : 27/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English