Guest Services Agent

Posting Date May ‎22, ‎2022
Job Number ‎22084158
Job Category Rooms & Guest Services Operations
Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt
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Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since ‎1937. At Sheraton,
associates create a sense of belonging in more than ‎400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports, contingency lists, and credit card authorization
reports. Supply guests with directions and information. Answer, record, and
process all guest calls, requests, questions, or concerns; follow up to ensure
each has been met to guests' satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash-
guests' checks, process all payment types, vouchers, paid-outs, charges, and
provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand, sit, or walk for an extended period
of time. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.