Human Resources Manager - GSC Cairo

The health and safety of our employees and candidates is very important to
us. Due to the current situation related to the Novel Coronavirus (‎2019-nCoV),
we 're leveraging our digital capabilities to ensure we can continue to
recruit top talent at the HSBC Group. As your application progresses, you may
be asked to use one of our digital tools to help you through your recruitment
journey. If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and
will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the
role of Human Resources - Manager

Principal Responsibilities :

• Manage all operations activities including onboarding, payroll, benefits, exit, vendor relationship, governmental relations, etc.


• Responsible for case management; following up on SLA and maintaining customer satisfaction


• Handle different type of HR operations inquiries from internal employees through HR case management system within the agreed timelines


• Ensure the payroll inputs is processed correctly within the agreed time lines by reviewing and uploading the payroll


• Responsible for the "Third-party/ Vendor" relationship management end to end


• Manage the HR Risk Agenda and ensure alignment to group risk framework, the Egyptian regulations and labor laws


• Provide External/Internal Audit support when required by ensuring that the audit process is ready whenever applicable


• Develop / Revise operations metrics, procedures for effective operations, reduced cost, increased productivity, sustainable quality etc


• Drive team towards exceeding their objectives and benchmarks


• Effective People, Process, Customer, Stakeholder management and performance level


• Ensure a seamless workplace to carry out daily operations


• Meet all SLA, Business Objectives, and Organization driven goals


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  Responsible for handling escalations related to any HR operations matters
  Requirements
  Requirements :

  
  


• 
  

  Minimum ‎5 years of HR experience in HR operations and system knowledge is required

  
  


• Understand the company specific policies and local regulations as well as the impact on process and related functions


• Good analytical and planning skills with good understanding of the business and organizational issues.


• Ability to continuously give feedback by stringently following Performance Level Agreement


• Strong customer orientation, a high standard of interpersonal sensitivity, communication and judgment skills


• Strong stakeholder management skills


• Strong people and operations management, team and performance management skills


• Change, productivity and Capacity management and planning skills


• Experience of HR systems like SAP and Success Factor

Due to the urgent hiring need, candidates with immediate right to work locally
and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced
vetting. Subject to local laws, this will require the individual to
satisfactorily pass a series of additional checks as part of the recruitment
process and on an ongoing basis, if appointed to the role. HSBC Group reserves
its position with regard to any steps which it may take in relation to any
material adverse findings which arise either when the checks are originally
completed, and/or if relevant, on an ongoing basis. For more information about
the enhanced vetting for this role please contact the recruiter for this role.

You 'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.