Assistant Manager of Operations - GSC Cairo

Why join us?*
Payments Operations team is a wide exposure to know more about banking
industry & a rapidly growing team which is driven by passion & a commitment to
make a difference.
Payment operations provide services for various payments products around the
globe, with offshore presence in China, India and Poland. Currently expanding
payment operations to Cairo, Cairo's operations will focus mainly on MENA
Markets (but not restricted to).
We are currently seeking an experienced professional candidate to join our
team in the role of Assistance manager Operation .
The Opportunity:
The assistance manager of Operations will be responsible for managing multiple
teams within Payments Business Service, providing support to Business
stakeholders, local management and operations teams.
What you 'll do:
* Lead payments processing Teams and manage the queues effectively to ensure completion of the volumes within required cut off times.
* Establish and maintain good professional relations with Business Areas.
* Provide clear leadership to the team to ensure team and individual performance against objectives are met.
* Lead by example through service excellence and driving Quality initiatives for improved Customer Service.
* Identify and escalate potential show stoppers and provide solutions.
* Create a supportive work environment driven by people centric values.
* Ability to handle escalations and resolve complex process related queries.
* Manage work for quality and ensure compliance with audit requirements for the respective area.
* Delivering high-quality client services.
* Produce, analyse and interpret MI.
* Act as Approver's back up, other responsibilities might be assigned by Management Team.
Requirements
What you will need to succeed in the role:
* Experience in managing teams in area of Operations, Customer Service or similar will be an asset.
* Demonstrated team leadership qualities and proven track record of ability to manage diverse/multi-culture work environments with strong organization, time management and prioritization demand
* Excellent communication skills, presentation skills and interpersonal skills, combined with strong courageous integrity to challenge, ask the right questions, be persistent, give and receive feedback positively, collaborate effectively within own team, outside team and with stakeholders.
* Proven track of Business Partner stakeholder management
* Good understanding of Operational Risk framework, internal controls and audit
What additional skills will be good to have? __
* Payments Products knowledge will be an asset
* Ability to work under time pressure and stress
You 'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."
Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.
Issued By HSBC Electronic Data Processing Private LTD***