Collections & Recoveries Legal Officer

Job Purpose
Embed & Manage the Legal Procedures within Collections and Recoveries Unit,
which serve and support the Collections & Recoveries process through
classification of accounts and based on legal eligibility.
Responsible for any other tasks / responsibilities within Retail Collections
and Recovery Unit when assigned by line Manager and in alignment with the Head
of Retail Collections & Recoveries.
Main accountabilities and approximate time split
Accountability: Risk Management, Control and Collections Legal
Time Split: ‎100% • Implement the legal procedures (raising and dropping legal
actions) are accurately taking place for eligible customers.
* Follow up with Legal Agencies in terms of raising / dropping legal actions accurately within the agreed TAT. Assuring that adequate follow up is in place.
* Reporting to CBE to avoid any regularity findings or CBE penalties.
* Embed Collections Strategy in regards of acquiring Legal Procedures for eligible delinquent accounts in order to be returned to order within the shortest possible time.
* Contact with customers when required. This may take the form of written correspondence, telephone calls or face to face meeting in / out door.
* Share the responsibilities of achieving Collections targets in terms of RAF, STP, and IMP.
* Deal with customers request received from different bank's channels and obtain the required authorization to agree short term requests, abiding by suitable policies.
Technical skills / Competencies

Skills required undertaking the role:
* Leading & managing skills
* Communication Skills.
* Numeric Skills.
* Good Interpersonal Skills.
* Ability to effectively work within a team.
* Analytical Skills.
* Self-starter with strong drive to perform.
Competencies:
* Agility
* Problem Solving & Innovation
* Leadership
* Communication with Impact.
* Customer Focus
Knowledge, Expertise and Experience
Knowledge, Qualifications/ Experience: Relating to specialist knowledge and
expertise required to undertake the role. May include knowledge of the bank
products, services and policies
Essential 

Basic knowledge of the Bank's customer service standards.
 CBE Reporting background 
Good understanding of the bank's lending policies, principles and procedures.
 Good understanding of litigation process.
 Basic risk Managements techniques
 Debt recovery techniques.
 Negotiation skills.

Preferred

 ‎1 - ‎2 years of experience in a similar position.
 Retail Bank relevant experience
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* * ID: ‎1646735209
* Post Date: ‎08/‎03/‎2022

Job Purpose

Embed & Manage the Legal Procedures within Collections and Recoveries Unit,
which serve and support the Collections & Recoveries process through
classification of accounts and based on legal eligibility.
Responsible for any other tasks / responsibilities within Retail Collections
and Recovery Unit when assigned by line Manager and in alignment with the Head
of Retail Collections & Recoveries.

Main accountabilities and approximate time split

Accountability: Risk Management, Control and Collections Legal

Time Split: ‎100%

• Implement the legal procedures (raising and dropping legal actions) are accurately taking place for eligible customers.


• Follow up with Legal Agencies in terms of raising / dropping legal actions accurately within the agreed TAT. Assuring that adequate follow up is in place.


• Reporting to CBE to avoid any regularity findings or CBE penalties.


• Embed Collections Strategy in regards of acquiring Legal Procedures for eligible delinquent accounts in order to be returned to order within the shortest possible time.


• Contact with customers when required. This may take the form of written correspondence, telephone calls or face to face meeting in / out door.


• Share the responsibilities of achieving Collections targets in terms of RAF, STP, and IMP.


• Deal with customers request received from different bank's channels and obtain the required authorization to agree short term requests, abiding by suitable policies.

Technical skills / Competencies

Skills required undertaking the role:
* Leading & managing skills
* Communication Skills.
* Numeric Skills.
* Good Interpersonal Skills.
* Ability to effectively work within a team.
* Analytical Skills.
* Self-starter with strong drive to perform.
Competencies:
* Agility
* Problem Solving & Innovation
* Leadership
* Communication with Impact.
* Customer Focus

Knowledge, Expertise and Experience

Knowledge, Qualifications/ Experience: Relating to specialist knowledge and
expertise required to undertake the role. May include knowledge of the bank
products, services and policies
Essential

• Basic knowledge of the Bank's customer service standards.


• CBE Reporting background


• Good understanding of the bank's lending policies, principles and procedures.


• Good understanding of litigation process.


• Basic risk Managements techniques


• Debt recovery techniques.


• Negotiation skills.

Preferred

• ‎1 - ‎2 years of experience in a similar position.


• Retail Bank relevant experience