Job description
Head of Recovery and Legal Collections Operations UAE (ID: 0000JPZB)
Some careers prize diversity more than others.
If you're looking for further opportunities to develop your career, take the
next step in fulfilling your potential right here at HSBC.
Wealth and Personal Banking is our new global business combining Retail
Banking and Wealth Management; and Global Private Banking, to become one of
the world's largest global wealth managers with USD1.4 trillion in assets. Our
dedicated colleagues serve millions of customers worldwide across the entire
spectrum of private wealth, ranging from personal banking for individuals and
families, through to business owners, investors and ultra-high-net-worth
individuals. We provide products and services such as bank accounts, credit
cards, personal loans and mortgages, as well as asset management, insurance,
wealth management and private banking, that best suit our customers' needs.
We are currently seeking an ambitious individual to join our Wealth and
Personal Banking team, working together with colleagues to define, manage and
achieve divisional business targets.
In this role, you will:
* Implement & execute activities/ strategies to improve efficiency/ effectiveness of UAE collection centres which has quantifiable impact on the business.
* Build in and manage robust Recovery and Skip Trace processes to increase return rates in country (UAE)
* Improve recovery performance through increased ability to collect outstanding debt.
* Manage third party relationships with Domestic and Overseas Agencies, across the countries where agencies are engaged for UAE portfolio.
* Manage UAE write-of recoveries and skip trace aspects of work related to WPB Collections.
* Manage the Collection Field Operations function and ensure that all process involved is managed effectively through the third-party FTE.
* Manager FCCS Collections - Legal Operations function and to ensure that all the process / policy is aligned and adhered to as per the requirements.
Requirements
To be successful in the role, you should meet the following requirements:
* Bachelor's Degree is a must to secure a work permit in UAE
* Strong experience in collections and recoveries operation management
* Sound understanding of data, products, systems and processes with respect to Retail Credit Risk management
* Experience in manage third part collection agencies
* Sound business judgment and decision making capabilities
* Project management skills
You 'll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued,
respected and opinions count. We take pride in providing a workplace that
fosters continuous professional development, flexible working and
opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our
people. Different ideas and perspectives help us innovate, manage risk and
grow the business in a sustainable way. Personal data held by the Bank
relating to employment applications will be used in accordance with our
Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.