Service Manager

Job Description

• Monitor the progress of the service contracts and manage the day-to-day activities within the service contract to ensure successful delivery.


• Ensure continuous and periodical communication between all stakeholders of the service contract to ensure that the delivery is on time, within scope and within budget.


• Manage proactively all challenges and issues that might be raised during the period of service contract to ensure the satisfaction of the client.


• Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract.


• Communicate with Service Management, Technical and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully.


• Monitor the invoicing on a project and notify the Finance of all the necessary interim invoices to be issued to the client.


• Support and ensure the collection of revenue with client.


• Ensure the revenue/cash status are matching planned for both In/Out.


• Manage the relation with the suppliers and key subcontractors to ensure that the required deliverable are as expected


• Allocate resources on the project, assign work to the team, and monitor the progress of the team, ensuring that all service level agreement are achieved in a timely manner.


• Manage the staff chargeability and all other costs and expenses to ensure that they are within the budget


• Manage customer correspondences and accountable for all service contracts important documents.


• Work with technical managers to ensure that the proper skills are available and ready for mobility before the starting of service.


• Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract.


• Represent Giza Systems in all meetings and communications with client representatives.


• Manage the relationship with the client and ensure proper communication is maintained.

Personal Skills

• Excellent communication, interpersonal and negotiation skills.


• Excellent problem-solving skills.


• Excellent command of English.


• Excellent team leadership.

Technical Skills

• Minimum ‎8-‎12 years of experience in ICT Service Delivery with demonstrable knowledge of methods, techniques, and tools for planning and organizing in a relevant field.


• Customer-focused, team-worker, who is flexible, adaptable, and able to work with little direct supervision.


• Strong supervision and demonstrated leadership skills are essential.


• Proven administration, problem-solving, and analytical skills.


• Proven experience working and delivering service management practices with an approach of being solution-focused through effective troubleshooting.


• Proven working experience in project management, Project Management Professional (PMP) is preferred


• Excellent technical report writing skills


• Demonstrated knowledge of all support processes and practices.


• Previous Experience in Egypt/ KSA and Africa Markets


• Must have the capability to travel to different locations across both Forces and undertake all assignments in a timely manner.

Education

Bachelor of Engineering with a Specialization in Communication or Computer or
Bachelor of Computer

Job Details

Job Location
Cairo, Egypt
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Status
Full time
Employment Type
Employee
Job Division
EBS
Technical

Preferred Candidate

Career Level
Management
Years of Experience
Min: ‎8 Max: ‎12
Residence Location
Egypt
Nationality
Egypt
Degree
Bachelor's degree