Manager Service Management

Completely computer literate. Excellent communication skills, team orientation
attitude and self- motivated.Ability to handle multiple tasks and actively
working under stress.Customer services oriented. Tackle challenging goals and
meet deadlines as required with a high level of accuracy and details
attention. Problem solver with a proactive thinking focusing on the customer
satisfaction and organization's goals.Resourcefulness and quick-thinking
nature to troubleshoot new and critical technical issues. Very good team
player and working closely with internal and external stakeholders. Excellent
customer service and experience, with an awareness of prioritisation of tasks,
stakeholders, budget, and time.
Help desk and customers' technical support. Troubleshoot pc's, notebooks,
hardware, and software technical problems. Hands-on experience and strong
knowledge in VMWare, Hyper-V and Active directory. Hands-on experience in
Windows platforms and networking infrastructure (WORKGROUP, DOMAIN, DNS and
DHCP). Troubleshoot and network administration. Deploy, configure, and support
operating systems on desktop and laptop. Good Knowledge of installing,
configuring, maintaining and monitoring windows server ‎2008, ‎2012 and ‎2016.
Understanding and appreciation for information security within systems and
user devices.
What to expect from Pearson
Did you know Pearson is one of the ‎10 most innovative education companies of
‎2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the
life they imagine. We do this by creating vibrant and enriching learning
experiences designed for real-life impact. We are on a journey to be ‎100
percent digital to meet the changing needs of the global population by
developing a new strategy with ambitious targets. To deliver on our strategic
vision, we have five business divisions that are the foundation for the long-
term growth of the company: Assessment & Qualifications, Virtual Learning,
English Language Learning, Workforce Skills and Higher Education. Alongside
these, we have our corporate divisions: Digital & Technology, Finance, Global
Corporate Marketing & Communications, Human Resources, Legal, Strategy and
Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of
belonging. We promote a culture where differences are embraced, opportunities
are accessible, consideration and respect are the norm and all individuals are
supported in reaching their full potential. Through our talent, we believe
that diversity, equity and inclusion make us a more innovative and vibrant
place to work. People are at the center, and we are committed to building a
workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member
of E-Verify. We want a team that represents a variety of backgrounds,
perspectives and skills. The more inclusive we are, the better our work will
be. All employment decisions are based on qualifications, merit and business
need. All qualified applicants will receive consideration for employment
without regard to race, ethnicity, color, religion, sex, sexual orientation,
gender identity, gender expression, age, national origin, protected veteran
status, disability status or any other group protected by law. We strive for a
workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce,
navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your
ability to use or access our career site as a result of your disability, you
may request reasonable accommodations by emailing [email protected].
Note that the information you provide will stay confidential and will be
stored securely. It will not be seen by those involved in making decisions as
part of the recruitment process.
Job: TECHNOLOGY
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Req ID: ‎11200