Customer Delivery PMO coordinator_VOIS

What you 'll do

The Projects & Programmes team within Vodafone Business Technology Solutions
deliver services and solutions to our Enterprise customers.
The PMO Coordinator aligns to a customer facing project or programme, peering
with their counterpart within the customer's organisation. Alternatively, you
may be aligned to the Central Delivery PMO, operating across an entire
portfolio or business/function area where multiple programmes and projects are
being delivered.
The PMO Coordinator supports the implementation & governance of programme and
project management practice, by assuring and monitoring the specified projects
and programmes in accordance with VBTS UK methodology, standards, and tools.
They will identify trends across various aspects of delivery and support the
Programme/Project manager in the implementation of action plans to ensure that
the programme/projects are kept on track and deliver to time/cost/quality
parameters and within the agreed risk profile

Short Description

The PMO Coordinator will be involved in all aspects of the project/programme
governance, you will support and facilitate the standards set by the Central
PMO, whilst being flexible enough to meet the needs of your customer should
you be placed in customer facing environment, whilst maintaining good
governance. You should be able to provide support or facilitation for the
processes listed below and assurance you will take an active role in most or
all the following:
* Programme Reporting
* RAID Management
* Governance Framework & Standards
* Information Management
* Quality assurance
* Change Management
* Planning
* Lessons Learnt
* Communications
* Project Set up & Closure

Key accountabilities:

• Planning & Control
  Supports the monitoring and control of the plans, assisting in ensuring that
  key dependencies are recorded and managed. Working with RAID owners to manage
  RAID Items including open risks and issues which could impact upcoming
  milestones. Acts as the Project/Programme point of contact for governance and
  methodology, supporting the Project/Programme Manager to complete stage gating
  requirements on time and to a high quality. Flags where controls are not being
  adhered to.


• Communication & Stakeholder Management
  Supports the production of a communications plan for the programme and assist
  in ensuring key information is provided to the required stakeholders by the
  team on time and to the required quality.
  Creates and sustains collaborative working relationships within the teams and
  with the customer. Completes reporting packs as required by the programme /
  Project

Long Description

• Project Governance & Methodology
  Assists in assurance and ensuring that the Programme/ Project team adheres to
  the Vodafone Project Delivery Lifecycle (VPDL) methodology which aligns to
  industry project management standards such as PRINCE2.


• Risk, Issue and Change Management
  Support the monitoring and control of the project/Programme risk register to
  ensure RAID items are updated and controlled in accordance with Vodafone
  standards. Produces Management Information (MI) reporting. Supports the
  control and monitoring of the Change Log working with the PMO /Programme
  Manager to ensure Changes are managed controlled and prioritised accordingly
  supports the provision of consistent MI reporting

Core competencies, knowledge, and experience:

Core competencies, knowledge, and experience:
* Experience of working within a PMO in the IT industry is desirable
* Acute attention to detail - essential when sharing and reviewing information that is customer facing
* Proactive in ensuring that projects & programme managers complete all documentation is a timely fashion
* This is a customer interacting and facing role therefore you will need to have experience building relationships with customers and producing customer facing reports
* Knowledge of telecommunications industry and good knowledge of Vodafone products and service propositions is advantageous.

Must Have Technical / Professional Qualifications:

• MS office / SharePoint


• Ms Power BI


• Self-motivated individual with great organisational, interpersonal, and influencing skills


• Confident and able to liaise and influence others within the team

What's in it for you

Together we can