Consumer Engagement Associate

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Consumer Engagement Advisor


POSITION SNAPSHOT
Location: Cairo, Egypt
Company: Nestl e
Full-time

POSITION SUMMARY

Joining Nestl e means you are joining the largest food and Beverage Company in
the world. At our very core, we are a human environment - passionate people
driven by the purpose of enhancing the quality of life and contributing to a
healthier future.
You will respond to consumers inquiries, comments, and complaints using
standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp,
Live chat and owned social media channels.

A DAY IN THE LIFE …

* Ensures Nestle CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.
* Utilizes various market-based tools and applications for consumer management and servicing.
* Provides empathetic and cutting-edge service in customer service based on Nestle CES Standard Instructions on Consumer Complaints Handling.
* Resolve customer inquiries, comments, and complaints of consumers.
* Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
* Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
* Ensures proper notification and escalation of critical complaints and irate customers.
* Follows the changes in the messaging and the ways of working.
* Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.

ARE YOU A FIT?

* Attention to details.
* Strong interpersonal skills, team-oriented attitude
* Strong verbal and written communication skills, business English.
* Ability to multitask and prioritize.
* Interest in digital and social media industry, current online trends and marketing tactics
* Capacity to learn new skills and master new tools is a must.
* Bachelor 's degree in marketing, business studies, communications, journalism, media studies, psychology
We are Nestle, the largest food and beverage company. We are ‎308,000 employees
strong driven by the purpose of enhancing the quality of life and contributing
to a healthier future. Our values are rooted in respect: respect for
ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
presence with ‎413 factories in more than ‎85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com.

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 21/12/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English