Operations Coordinator

Overview:
Weatherford is a leading global energy services company. Our world-class
experts partner with customers to optimize their resources and realize the
full potential of their assets. Across our operating locations, including
manufacturing, research and development, service, and training facilities,
operators choose us for strategic solutions that add efficiency, flexibility,
and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our
footprint in the new energy space. Our ability to provide integrated solutions
across our segments will be critical to growth in our core operations and the
energy transition.

Energy producers face unique challenges every day, so it is our job to create
solutions that enhance safety, streamline operations, and sustain uptime to
meet or exceed their targets. We operate across the global energy landscape
employing some of the best diverse talent in the industry. At Weatherford, we
understand the value each individual brings to the table. We celebrate
diversity in all its forms and are immensely proud of our workforce. We invite
you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger -
a community that is grounded by our core values and driven to create
innovative solutions for our customers. We celebrate each other's successes,
grow together, and learn from each other constantly. Individually, we are
impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program
and provides you a challenging and enriching career path, with a healthy
balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made
without regard to race, color, religion, national or ethnic origin, sex,
sexual orientation, gender identity or expression, age, disability, protected
veteran status or other characteristics protected by law.
Responsibilities:
Responsible for processing routine product and/or service orders, including
coordination of equipment and personnel required to meet customer requirements
for jobs. Prepare equipment/tools for shipping and arrange transportation of
goods purchased by both internal and external customers. The scope is not
limited to one area of the PL - but spreads through the entire spectrum of
operation versus processes and procedures.
The holder of the position compiles and records data onto forms, records,
other similar documents for subsequent processing of other organizational
units. Performs some duties in support of the Drilling Jars product line.

Duties and Responsibilities:

• Work closely with Shared Services and ensures that flow of information and implementation of Workflow is clearly communicated with operations and vice versa.


• Prepares the shipping document through filling all relevant fields of the document with information such as items' number, description, serial number, customer's information, number of shipping document, contract number, name of foreman issued the tool, size of truck needed to deliver the requested tool to its destination, etc. Forwards the shipping document to the customer to get their approval by signing and returning the original shipping document. Maintains the original shipping document in the file.


• Prepares, updates on monthly basis, and forwards to the Invoicing Unit the delivery ticket. Completes the form with information such as shipping document's information, operator's name, customer's daily report about the rented tool (standby or used or run).


• Prepares internal work order to request the machine shop's action to fix the tools, if the third-party company's report indicates that the tools need to be fixed. Files a copy of the job control form completed by the Machine Shop Supervisor upon completion of the repair job.


• Prepares and forwards to the Invoicing Unit a set of the forms and documents necessary to prepare the invoice to ensure prompt payment by the clients for the services provided. These forms include a call-out note; original of shipping document; original of delivery ticket; cargo manifest; operator's resume/report; service order; purchase order from the customer, and other document and paperwork required by the client. Maintains a copy of all former documents in the file.


• Create LOM (Load out manifest) or load out manifest at the point of customer order or call out, including all re-billable information.


• Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting modes of transportation.


• Create and follow up of the Customer Specific Invoicing Requirements, Job Package and Billing Checklist.


• Ensure all operational files such as job procedure; peer review minutes, pre-planning information, end of well reports, etc. are properly filed and accessible in JDE.


• Assist in all required transaction related to Equipment Management including EMQA document storing process.


• Guiding and mentoring of personnel on Quality Management System (QMS) and internal company processes and initiatives, i.e. Enterprise Excellence Program (EEP)


• Planning and performing periodic system & process audits and summarize the report for the same.


• Facilitating implementation of WPTS (Weatherford Performance Tracking System) including non-conformance reporting, preventive and corrective actions, and functional key performance indicators.


• Conducting regular surveys summarizing customer feedback on regular basis.


• Identify root cause issues and lead implementation of corrective actions when needed.


• Actively participate in company safety and environment procedures and programs and participate ‎100% in identified workplace personal protective Equipment requirements, fully participate in continuous process improvement and cost control, following quality policies, procedures, and standards to maintain within company guidelines.


• Perform various other duties and activities as assigned by his supervisor within the physical constraints of the job.

Qualifications:
Knowledge and Skills:

• Bachelor of Commerce degree or equivalent.


• ‎3-‎7 years of related experience


• Knowledge of billing / accountant activities, relevant paperwork, procedures, and systems affecting the shop work to enable accurate processing of customer 's requests.


• Proficiency in the use of computers and software packages needed to support the documentation, and analysis.


• Good communication & interpersonal.


• Team player - accuracy and attention to details.