About this opportunity!
The FO Dispatcher (Front Office Team Member) is the responsible for monitoring
and first level troubleshooting of the Radio network within Service Delivery
Organisation at Ericsson Managed Operation and also within scope of contract
and secure that all the alarms are properly handled whilst ensuring customer
satisfaction.
What you will do!
* Supervise RAN Network Nodes (2G/3G/4G/5G/TX) Operation Status
* Handling Network Nodes alarms and Operation issues.
* Manage first Level Troubleshooting & technical support
* Open trouble ticket for Network Nodes alarm/Issues, update it with required information, raise it to concern groups, and close it after verifying that accurate action is done, and alarm cleared/issue solved.
* Doing health check for Network Nodes following work processes (for example when: Received complain, Performance Trouble Ticket, request, before and after MDT…..)
* Handling MDT, Receive and reply to the communications to open/close MDT, update Nodes status, do health check for nodes before MDT start and after MDT completed, raise MDTs that exceed time.
* Receive calls and emails related to Network operations and act as per work processes.
* Raise incidents to Shift leader & other groups as per work processes
* Work in Mobile Network Operations Control, which is working 24/7, 3 shifts a day or as per work Plan, work during weekends & Public Holidays
* All tasks and actions to be done within MS SLA & WLA
You will bring
* Appropriate degree/diploma in Telecommunications.
* At least 2 year of experience in the RAN Network and Telecom Industry.
* Excellent knowledge of GSM & WCDMA and LTE.
* Good knowledge in Micro Soft Office.
* Good communication skills.
* Ability to think quickly and calmly when working under pressure.
* Ability to multifunction.
* Fluent in English
Why join Ericsson?
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo
: Smart Village
Req ID: 732589
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