Front Office Network Engineer

Front Office Network Engineer - ( 2300003N )
Description

Job Purpose
To monitor and repair the fixed broadband network to ensure smooth
availability and stability of company's network performance and internet
service delivery to the customer.
Report To Position Name
 ‎24/‎7/‎365 Network real-time monitoring for all Etisalat ISP Network Alarms,
Events and Faults and take the proper action with concerned teams.
 Interfacing with Telecommunication Carriers to solve Transmission Link
failures and Power failures to resolve service issues.
 Interfacing with Upstream Providers to solve International Link Failures to
resolve service issues.
 Establish L1 support Function that deals and attempts to remedy Trouble
Tickets on Etisalat ISP Network that have been appeared
 Escalating Cases that need involvement of Back Office level and follow-up on
the progress.
 Follow and respect all Pre-defined times (as monitoring response,
investigation, resolution) relevant to each Fault Management functions and
sub-functions as per process KPIs
 Implement End-to-End Network TT management function (starting from problem
appearance till final service restoration)
 Keeping all stakeholders notified of any experienced Network Failure
 Follow Trouble Ticket flow to ensure resolution within SLA.
 Act as single point of contact for Network Operations Center and it is the
gateway for all Network Trouble Tickets.
 Create Network Incidents and execute first level troubleshooting to either
restore the problem or forward to next level.
 Provide incident management service support for all network global outages &
take proper actions to handle, resolve and dispatch smoothly to the next level
supporting functions.
 Interface with customer Support layers for notifying, receiving, updating &
resolving enterprise incidents.
 Control the change process end to end.
 Update the network information on configurations.
 Generate regularly reports about change.
 Assigning filed maintenance resource and handle the fault then takes the
proper actions to resolve through interfacing direct with the onsite resource
or dispatch smoothly to the next level supporting functions.
 Interfacing with Concerned Team regarding TE related issues like access Site
Permissions after Working hours
 Monitor the Network Equipment's performance and the traffic utilization
using special tools to be updated with the network status for prompt actions
when needed.
 Performance reporting and performance report administration.
 Review & Clean-up Etisalat ISP NMSs (Alarms -Unused Configuration - Unused
devices & Links)
 Record Transmission Data to Network Database
 Keeping daily Configuration Backups of equipment
Qualifications

QUALIFICATIONS_ESSENTIAL
* Solid background in Networking - Certified CCNA
* Sound Knowledge in fixed broadband Access, Transmission and Core Technologies.
* Sound Knowledge in Service Lifecycle through the best practice - ITIL
* Bachelor Degree in communications or computer science.
QUALIFICATIONS_DESIRABLE
* Fluency in both spoken & written English & Arabic language is required.
* Fluency in both spoken & written English & Arabic language is required.
* Assist in development of network operations dashboards, processes and procedures along with training programs and documentation.
* Planning, Teamwork, Problem Solving, Communication, and Proactivity.
EXPERIENCE_ESSENTIAL
NA
EXPERIENCE_DESIRABLE
* Experience in Internet Service Provider/Vendor.
CERTIFICATIONS_ESSENTIAL
NA

Job : Engineer
Organization : NOL Business Group
Entry Level
Job Posting : ‎06/Feb/‎2023, ‎5:22:‎39 AM