Assistant Director of Food & Beverage

Job Number ‎23192914
Job Category Food and Beverage & Culinary
Location Cairo Marriott Hotel & Omar Khayyam Casino, ‎16 Saray El Gezira
Street, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in leading the property's food and beverage/culinary operation,
including Restaurants/Bars, Room Service, and Banquets/Catering, where
applicable. Position oversees the development and implementation of
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the food and
beverage/culinary operation meets the brand's target customer needs, ensures
employee satisfaction, focuses on growing revenues and maximizes the financial
performance of the department. Delivers products and services to meet or
exceed the needs and expectations of the brand's target customer and property
employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
* ‎2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎4 years experience in the food and beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals
* Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
* Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
* Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams
* Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
* Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
* Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
* Reviews staffing levels to ensure that guest service and operational needs are met.
* Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
* Provides feedback to employees based on observation of service behaviors.
* Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
* Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
* Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
* Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue
* Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
* Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
* Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service
* Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
* Strives to improve service performance.

Managing and Conducting Human Resource Activities
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
* Communicates and executes departmental and property emergency procedures.
* Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
* Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
* Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
* Establishes guidelines so employees understand expectations and parameters.
* Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.