PXT HVH Specialist, Amazon Customer Service

• ‎4+ years of human resources experience


• Experience with HR processes and systems
  On the Amazon Customer Service High Volume Hiring Recruiting team, you’ll
  leverage innovative technology, programs and processes as you deliver Earth’s
  best talent across the globe. You’ll be part of a team that meets hiring goals
  by using objective and inclusive recruiting practices to attract, engage, and
  assess candidates. Bring your growth mindset and be prepared to focus on
  continually upskilling and learning so we can best support each other and the
  business.

We are looking for a talented High Volume Hiring (HVH) Recruiter to help us
find the best talent in the world to support our growth. Amazon is one of the
most recognizable brand names in the world and we distribute millions of
products each year to our loyal customers. The ideal candidate will work
effectively with internal and external stakeholders and support the mass/high
volume hiring process for hourly Customer Service Associates (CSAs).

The HVH Recruiter is responsible for candidate talent search and placement,
process improvement, and executing hiring strategies for CSA-level hiring, as
well as other hiring programs. Recruiters at Amazon foster a collaborative
team environment and a strong service-oriented culture that ensures delivery
of efficient, effective, quality driven service to internal customers.

Key job responsibilities
* Owns execution of the end-to-end / full cycle recruiting process for high volume hourly Customer Service Associate positions
* Owns sourcing activities to ensure a ready-to-hire pipeline at all times
* Collaborates with other support areas to ensure hiring is effectively completed, taking care of candidate experience
* Implements and enforces consistency with recruiting policies and procedures
* Creates, posts, tracks, and unposts all the external requisitions for high-volume hiring positions
* Coordinates and participates in recruiting programs and events, such as job fairs, university/technical schools hiring, and other candidate engagement events
* Analyzes application and process data to identify market or operational trends and escalates any process issues
* Reviews and processes candidate escalations as appropriate
* Seeks for ideas, thinks out of the box, and actively looks for new approaches to improve candidate experience and candidate assessment
* Ensures the quality of the process documentation for all the recruiting steps including creating and extending well-supported, documented offers to candidates
* Creates a collaborative recruitment process, by keeping positive communications with peers, hiring managers and interview loop members at all times
* Focus on Diversity, Equity and Inclusion (DEI) initiatives including planning events to showcase Amazon as an Equal Opportunity Employer
About the team
On the Amazon Customer Service High Volume Hiring Recruiting team, you’ll
leverage innovative technology, programs and processes as you deliver Earth’s
best talent across the globe. You’ll be part of a team that meets hiring goals
by using objective and inclusive recruiting practices to attract, engage, and
assess candidates. Bring your growth mindset and be prepared to focus on
continually upskilling and learning so we can best support each other and the
business.

We are open to hiring candidates to work out of one of the following
locations:

Cairo, EGY

• ‎2+ years of HR/HR shared service center experience


• Experience with process improvement and stakeholder management


• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards